Summary
Overview
Work history
Education
Skills
Interests
Timeline
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SHERDAY PHILLIPS-LINDO

SHERDAY PHILLIPS-LINDO

Croydon,Surrey

Summary

A motivated and detail-orientated individual who desires to gain work experience and learn from the administrative team. Applies systematic, problem-solving approach to challenging tasks. Learns quickly and offers digital solid skills.

Overview

5
5
years of professional experience

Work history

Voluntary Records Clerk

Digicel Group Jamaica
  • Organize file cabinets
  • Prepare documents for employees
  • Record and organize new and previous employee files.

Online Administrator

Fontana Pharmacy
Kingston , Kingston
05.2023 - 08.2023
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Organised physical files and digitised records to support ease of access and GDPR compliance.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

Customer Care Associate (Online & Voice Specialist

Digicel Group Jamaica
01.2019 - 10.2021
  • Handling customer complaints, providing appropriate solutions and resolutions
  • Providing world class customer service and ensuring that first call resolution is completed
  • Communicating with customers via IVR, live chat and social media platforms troubleshooting in ensuring that related issues are corrected thus building company's reputation through Net Promoter Score (N.P.S)
  • Record and upload customer complaint files and history.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Education

Associate degree - Hospitality and Tourism Management

Portmore Community College

Skills

  • Communication and verbal skills, excellent computer skills, troubleshooting and multitasked person
  • Data entry
  • Human resources best practices
  • Motivational leadership style
  • Microsoft Office expertise

Interests

Student Union Representative & Spiritual life Coordinator Organized general assembles activities, Participate in college -wide policy decision concerning issues Such as student's attire, Represent the student body at internal and external meetings, Prepared information and ideas that will improve the reputation of school and its students, Prepared detailed oral and written notification announcing to the student public. Record and organize student files and documentation. Volunteerism: Volunteer national youth service record clerk. Jonathan Grant High school volunteer Food and Nutrition Teacher

Timeline

Online Administrator

Fontana Pharmacy
05.2023 - 08.2023

Customer Care Associate (Online & Voice Specialist

Digicel Group Jamaica
01.2019 - 10.2021

Voluntary Records Clerk

Digicel Group Jamaica

Associate degree - Hospitality and Tourism Management

Portmore Community College

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SHERDAY PHILLIPS-LINDO