SHERALL RODRIGUES
Hounslow,Middlesex
Summary
I'm a dedicated professional who genuinely enjoys building strong client relationships and navigating the complexities of insurance claims. With a real knack for data entry and keeping a busy diary on track, I take pride in being someone my team can truly rely on.
I place high value on discretion and staying fully compliant with HR policies, and I'm equally at home managing contracts or keeping on top of stock control. I love a good problem-solving challenge and find great satisfaction in keeping an office running smoothly through careful time management and a sharp eye for detail. Fully proficient in Microsoft Office, I'm always looking for ways to lend a hand and make our daily operations just that bit more efficient.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work history
Administrator (Temp)
Kingstreet Vets
09.2025 - 12.2025
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
- Coordinated emergency appointments, prioritising cases based on medical necessity.
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
- Upon arrival, I verified personal information and updated records in the electronic health system, ensuring accuracy and confidentiality in line with data protection regulations.
- Filled out insurance forms with accurate information.
- Handled customer cash and card payments, providing invoices and receipts for reliable records.
Client Care Administrator/Advisor
Medivet Richmond 24Hr
03.2023 - 05.2025
- Addressing client inquiries and offering personalised recommendations on pet care.
- Making appointments according to client needs and vet availability.
- Providing clients with up-to-date information on healthcare plans, and current promotions, to support informed decision-making.
- Ordering of prescriptions, pet food, and clinic stationery, maintaining accurate inventory and supply levels.
- Submitted and processed insurance claims while ensuring accuracy and compliance with insurance guidelines to facilitate timely reimbursements.
- Advised clients on pet travel documentation and requirements for different countries.
- Provided compassionate support to clients experiencing pet loss, guiding them through the next steps.
- Entering employment data into the company database.
- Use of Microsoft Office applications, Adobe, and SharePoint.
Human Resources Administrator
Safetykleen UK and Ireland
06.2022 - 12.2022
- Ensuring all monthly salary changes, increases, bonuses, maternity/paternity leave, sick pay, and refer-a-friend payments have been relayed to Payroll.
- Creating employee contracts, letters, etc.
- Assisting the recruitment team with the hiring process and leavers process.
- Creating and updating staff policies.
- Updating employee holiday and sickness records.
- Answering any employee inquiries.
- Organising meetings and taking minutes.
- Carries out DBS checks with appointed companies.
- Experienced with Microsoft Office, Adobe, and SharePoint.
- Raised and processed purchase orders to ensure timely procurement of goods and services.
- Arranging gifts, flowers, and certificates for achievements and congratulatory occasions.
- Updating job titles for consistency and consolidation.
- 19 branches across the UK and Ireland.
Guest Service Representative
Holiday Inn & Staybridge suites
03.2021 - 06.2022
- Managed the guest check-in process efficiently.
- Processed guest check-out procedures accurately.
- Resolved customer issues and processed compensation to enhance guest satisfaction.
- Ensured compliance with all service standards to uphold quality and guest experience.
- Allocated rooms to guests based on their preferences and availability.
- Monitored inventory levels to ensure adequate stock availability.
- Communication with other departments for any additional information for the day.
- Updated log of issues to maintain accurate records, and ensure timely resolution.
- Checked and addressed emails to ensure timely correspondence.
- Scheduled and managed staff breaks to maintain workflow efficiency.
- Received handover details from the previous shift.
- Organised materials and information for an effective handover to the next shift.
- Managed operations for the quarantine hotel.
Reception Supervisor
Crowne Plaza & Holiday Inn Express London Heathrow Terminal 4
07.2019 - 11.2020
- Allocated rooms based on guest preferences to boost satisfaction.
- Addressed customer issues and compensation requests promptly.
- Scheduled staff breaks to maintain adequate coverage and improve morale.
- Ensured compliance with operational standards consistently.
- Facilitated daily shift handovers for smooth transitions between teams.
- Prepared detailed notes for the next shift to ensure continuity.
- Communicated with departments to gather essential information.
- Managed email correspondence efficiently, responding to inquiries swiftly.
Receptionist
Holiday Inn Express LHR T4
12.2018 - 07.2019
- Conducted guest check-ins to address concerns and ensure satisfaction.
- Managed guest check-outs for accurate billing and efficient departures.
- Employed upselling techniques to enhance customer experience and drive sales.
- Stocked front desk with necessary materials to support seamless operations.
- Received handover from previous shift to maintain operational continuity.
- Counted float during shift transitions to ensure financial accuracy.
- Updated logs of any issues for effective communication and resolution.
- Executed tasks in accordance with company standards.
Education
Diploma - Information Technology & Photoshop
Manipal Institute of Computer Education
GoaSkills
- Client relationship management
- Insurance claims processing
- Data entry and scheduling
- Organisational skills
- Confidentiality and discretion
- HR policies and procedures
- Contract management
- Sustainability initiatives
- Inventory control
- Compliance adherence
- Problem solving
- Office administration
- Time management
- Attention to detail
- Microsoft Office proficiency
Languages
English: C2 Proficient
Fluent
Hindi: C1 Advanced
Native
Konkani: C1 Advanced
Native
Korean
Beginner
Japanese
Beginner
Hobbies and interests
Reading, Traveling, Photography, Writing, Playing musical instruments
Websites, Portfolios and Profiles
http://www.linkedin.com/in/sherallrodrigues
Affiliations
- Playing Musical instruments
- Cooking
- Hiking
References
References available upon request.
Timeline
Administrator (Temp)
Kingstreet Vets
09.2025 - 12.2025
Client Care Administrator/Advisor
Medivet Richmond 24Hr
03.2023 - 05.2025
Human Resources Administrator
Safetykleen UK and Ireland
06.2022 - 12.2022
Guest Service Representative
Holiday Inn & Staybridge suites
03.2021 - 06.2022
Reception Supervisor
Crowne Plaza & Holiday Inn Express London Heathrow Terminal 4
07.2019 - 11.2020
Receptionist
Holiday Inn Express LHR T4
12.2018 - 07.2019
Diploma - Information Technology & Photoshop
Manipal Institute of Computer Education