Carren Wong
London
Summary
Multilingual client-facing professional with strong experience supporting regulated, high-trust environments across healthcare, education, and publishing. Demonstrates excellent relationship management, operational rigour, and attention to detail, with proven ability to manage sensitive data, adhere to governance frameworks, and deliver high-quality client service. Fluent in Mandarin and Cantonese, with strong written and verbal communication skills, advanced organisational capability, and technical proficiency in Microsoft Office. Well-positioned to support Relationship Managers within Barclays by optimising client experience, embedding risk and control standards, and ensuring consistent operational excellence in line with Barclays’ values and conduct expectations.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work history
Administrator
Barnet Hospital
London
2024.02 - 2024.08
- Managed confidential client (patient) records and operational data in line with strict governance, data protection, and security protocols, demonstrating strong alignment with Barclays’ risk and control expectations.
- Acted as a primary point of contact for internal and external stakeholders, handling high volumes of inbound and outbound communication via phone, email, and in person.
- Coordinated complex schedules and prioritised urgent cases by working closely with multiple internal teams, ensuring timely delivery and smooth operational outcomes.
- Escalated incidents, data issues and service risks appropriately, following established procedures and controls in order to safeguard vulnerable patients.
- Resolved stakeholder (doctors, midwives and patients) queries efficiently, maintaining high service standards in a fast-paced environment.
- Provided Mandarin and Cantonese language support for clients, ensuring clarity, accuracy, and trust in sensitive consultations.
Commissioning Writer (Contract)
Ocula
London / Remote
2020.08 - 2020.09
- Researched, prepared, and delivered high-quality written profiles under tight deadlines, ensuring accuracy, consistency, and compliance with editorial standards.
- Managed multiple workstreams simultaneously, demonstrating strong organisation and prioritisation skills.
- Translated interviews and editorial content from Mandarin into English, ensuring clarity and precision for international audiences.
- Cross-referenced sources rigorously, highlighting strong attention to detail and quality control in alignment with Ocula’s professional expectations.
English Teacher
Bishop Wand Church of England School
London
2024.09 - 2025.08
- Built trusted relationships with students, parents, and senior staff through clear communication and consistent stakeholder engagement.
- Analysed performance data to produce insights and reports, supporting informed decision-making and targeted interventions, resulting in a 5% increase in student performance.
- Managed multiple priorities in a fast-paced environment, maintaining accuracy and professionalism under pressure.
- Communicated with different departments to ensure the client’s (student) learning and well being were prioritised, thus maintaining trust between the institution and client.
- Delivered structured reviews and feedback in client-style meetings (Parents’ Evenings), presenting complex information clearly and sensitively.
English Teacher
The Compton School
London
2022.09 - 2023.08
- Delivered tailored support to individuals and small groups, demonstrating adaptability and client-centric problem solving.
- Organised and coordinated logistics for large-scale school events, managing timelines, stakeholders, and resources.
- Communicated assessment outcomes effectively to multiple stakeholders, supporting transparency and trust.
English Teacher (Online)
My Online Schooling
Remote
2021.09 - 2022.08
- Delivered services to an international client base, requiring strong cultural awareness and professional communication.
- Managed sensitive student data in line with safeguarding and confidentiality requirements.
- Collaborated with parents and specialists to design tailored solutions aligned with individual needs.
English Teacher
Eye Level
Hong Kong
2019.02 - 2020.08
- Delivered client-facing educational services in English, Mandarin, and Cantonese to a diverse client base, converting interest to sales and increase student uptake by 5%
- Supported business development by marketing educational products and curricula to parents and students.
- Designed bespoke 1-to-1 programmes, demonstrating initiative, independent problem-solving, and commercial awareness.
Education
Postgraduate Certificate of Education (PGCE) - English (Secondary)
University of Bristol
Bachelor of Arts - English (First Class Honours)
The Chinese University of Hong Kong
2015.01 - 2019.01
Skills
- Client relationship management and senior stakeholder engagement
- Confidentiality, data protection, and conduct standards
- High-volume administration with accuracy and attention to detail
- Client-facing communication (written, verbal, multilingual)
- Cross-functional collaboration with Operations, Compliance, and Business Management
- Time management, prioritisation, and coordination of schedules
- Microsoft Word, Excel, PowerPoint, Outlook, Google Workspace
- Customer journey mapping
- Client Relationship Management
Languages
English (Fluent)
Cantonese (Native)
Mandarin (Fluent)
French (Intermediate)
Spanish (Elementary)
Additional information
- Right to work in the UK
- Based in London
- Strong alignment with Barclays’ values of Respect, Integrity, Service, Excellence, and Stewardship
- Strong interest in Private Banking, Wealth Management, and delivering a differentiated client experience at Barclays
Timeline
English Teacher
Bishop Wand Church of England School
2024.09 - 2025.08
Administrator
Barnet Hospital
2024.02 - 2024.08
English Teacher
The Compton School
2022.09 - 2023.08
English Teacher (Online)
My Online Schooling
2021.09 - 2022.08
Commissioning Writer (Contract)
Ocula
2020.08 - 2020.09
English Teacher
Eye Level
2019.02 - 2020.08
Bachelor of Arts - English (First Class Honours)
The Chinese University of Hong Kong
2015.01 - 2019.01
Postgraduate Certificate of Education (PGCE) - English (Secondary)
University of Bristol