Shelly Thompson
Frampton Cotterell,Bristol
Summary
Multi-talented Credit Controller persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator with talent for achieving exceptional results with tough caseloads.
A dedicated professional with a strong focus on stakeholder engagement and end-to-end ownership, consistently demonstrating resilience in achieving goals. Known for meeting performance targets through effective communication skills and exceptional customer support. Proficient in computer skills, and a keen attention to detail. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.
Overview
16
16
years of post-secondary education
26
26
years of professional experience
Work history
Credit controller
MI HUB LTD T/A Alexandra
Bristol
2015.05 - 2026.08
- Promptly resolved customer queries and exceptions to support invoice processing within terms.
- Resolve issues at source by investigating root causes of queries and exceptions.
- Provide copy invoices and proof of delivery to customers as required.
- Proactively and reactively contacting or visiting customers to ensure agreed terms are adhered to.
- Improve timely responses by sending reminder letters as circumstances require.
- Identify delinquent accounts and refer accounts to debt collection agencies promptly.
- Attain agreed ledger score targets through consistent ledger review and refinement.
- Improved ledger accuracy by keeping debtor records current and reconciling open transactions.
- Send monthly customer statements and reconcile discrepancies where applicable.
- Manage issuing credit notes within allocated approval limits for timely processing.
- Streamline payment processing by allocating payments not covered by cash allocation team.
- Improve risk awareness by analysing payment trends and flagging credit risk changes.
- Perform credit checks and document eligibility for recommended credit limits.
- Recommend credit holds based on account risk and policy criteria.
- Resolved credit holds by investigating causes and escalating issues when necessary.
Credit Controller (FTC)
Elemis Ltd
Bristol
2015.01 - 2015.04
- Issue invoices, raise credit notes, reconcile accounts, and chase overdue debt.
- Maintain and update client accounts using BACS statements, remittance advice, and receipts.
- Issue computerised customer statements and required internal reports upon request.
- Monitor credit-hold orders daily, validate status, and release eligible orders.
- Maintain daily cashbook updates and post entries to the system promptly.
- Write bank lodgement books and lodge monies to bank daily.
- Provide copy invoices and reports supporting sales department and client needs as required.
Credit controller
McArthur Group Ltd/MGL Distribution Ltd
Bristol
2012.07 - 2014.12
- Manage ledger of over 500+ customers maintaining all credit control duties including all strategic customers and ledgers over £100,000
- Manage and update national account portals, maintaining accurate, current content.
- Liaise with solicitors and compile reports on expired letter before action.
- Improve credit manager workflows by completing accurate journal entries on request.
- Authorise orders over £5,000 on behalf of Credit Manager.
- Follow up with customers regarding legal issues and case status updates.
- Meet with strategic customers and agree procedures to prevent escalation of debt.
- Proactively chase outstanding debt using telephone, email, and letter communication daily.
- Issue Letters before Action
- Open new accounts aligning credit terms. Regularly review and amend credit limits along with credit reference reports and to ensure insurance compliant.
- Handle disputed accounts, review documentation, and coordinate resolution aligned with company terms.
Credit Control/Service Co-ordinator/ACPO Administrator
ADT Fire & Security plc
Bristol
2003.02 - 2012.03
- Chase outstanding payments through phone calls, letters, and email follow-ups.
- Produce quarterly, monthly, and weekly dispute, credit, and income reports.
- Manage first-time resolution for incoming customer enquiries and disputes promptly.
- Liaising with engineers for scheduling, pricing engineer reports and quotes
- Managed engineer callout rota scheduling, coordination, and shift coverage requirements.
- Input data and compile monthly and quarterly service level reports accurately.
- Liaised with regional Police HQ to maintain customer police response.
Mortgage Administrator (FTC)
Bristol & West Mortgage Services
Bristol
2002.05 - 2003.02
Admin Officer (FTC)
DEFRA
Bristol
2001.01 - 2002.05
Education
NVQ Level 2 - Customer Service
2001.04 - 2010.01
NVQ Level 2 - Business and Administration
A levels - English Language, Maths and Sociology
The Ridings Sixth Form
Winterbourne 1998.01 - 2000.01
GCSEs - English, Maths, Statistics, Science, French, History, Drama
The Ridings High School
Winterbourne 1993.01 - 1998.01
Skills
- Stakeholder engagement
- End-to-end ownership
- Resilience in achieving goals
- Meeting performance goals
- Effective communication skills
- Computer skills
- Excel proficiency
- Attention to detail
- Exceptional customer support
Timeline
Credit controller
MI HUB LTD T/A Alexandra
2015.05 - 2026.08
Credit Controller (FTC)
Elemis Ltd
2015.01 - 2015.04
Credit controller
McArthur Group Ltd/MGL Distribution Ltd
2012.07 - 2014.12
Credit Control/Service Co-ordinator/ACPO Administrator
ADT Fire & Security plc
2003.02 - 2012.03
Mortgage Administrator (FTC)
Bristol & West Mortgage Services
2002.05 - 2003.02
NVQ Level 2 - Customer Service
2001.04 - 2010.01
Admin Officer (FTC)
DEFRA
2001.01 - 2002.05
A levels - English Language, Maths and Sociology
The Ridings Sixth Form
1998.01 - 2000.01
GCSEs - English, Maths, Statistics, Science, French, History, Drama
The Ridings High School
1993.01 - 1998.01