Shellie Masters
Harlow,Essex
Summary
Accomplished professional with extensive expertise in executive support, known for exceptional time management and organisational excellence. Demonstrates strong discretion and confidentiality, coupled with advanced problem-solving skills and commercial awareness. Adept at relationship management, clear communication, and multitasking in fast-paced environments. Proven track record in process improvement and technology proficiency, supporting leadership with emotional intelligence and adaptability. Committed to leveraging skills for continuous professional growth and contributing to organisational success.
Overview
32
32
years of professional experience
Work History
Co-Founder
ReformerPilates.com
07.2024 - 03.2025
- Founded a new start-up, overseeing business operations, partnerships, and growth strategy
- Identified market opportunities, built key partnerships with influencers and businesses, and developed revenue streams
- Managed day-to-day operations, including team coordination and strategic decision-making
Business Manager
Breakfast Briefing
03.2018 - 08.2024
- Directed daily office operations, ensuring the efficient execution of all tasks and workflow optimisation
- Identified operational inefficiencies, proposing and implementing solutions that improved productivity and streamlined processes
- Prepared financial reports and analysed profitability, contributing to decision-making and business strategy
Office & Business Manager
1st Line Defence Ltd
08.2017 - 02.2018
- Worked closely with the Business Director to improve operational efficiency and introduce process improvements across departments
- Developed and implemented company-wide procedures, ensuring compliance with standards and fostering operational success
Executive Assistant to Managing Director
1st Line Defence Ltd
09.2016 - 08.2017
- Provided comprehensive executive support to the Managing Director and senior leadership team
- Managed complex diaries, scheduled meetings, and organised key communications for the MD and other C-suite executives
- Handled HR responsibilities, contributing to employee development and maintaining high staff morale
Business Owner
Beauty Bunny
10.2015 - 10.2016
- Launched and managed a small business, overseeing all aspects of operations including client relations, financial management, and strategic development
- Developed business partnerships and managed the day-to-day operations of the company
PA to Deputy Head
Birchwood High School
01.2011 - 10.2015
- Provided executive assistance to the Deputy Head, managing their diary, meetings, and correspondence
- Organised school events, meetings, and communications, ensuring smooth and effective operations within the school environment
Aircraft Warranty Manager
SR Technics Ltd
09.2000 - 01.2011
- Managed warranty claims and relationships with suppliers, ensuring timely resolution of issues and cost control
- Worked closely with the management team to improve operational efficiencies and customer satisfaction
Applications Processing Officer
Motability
03.1998 - 09.2000
- Processed applications and communicated with clients, ensuring efficient handling of customer inquiries and concerns
Customer Services (Temp)
GAN Life & Pensions
11.1996 - 02.1997
- Provided customer support and handled inquiries, ensuring client satisfaction and timely service delivery
YTS Training Scheme (Quality Control & Fleet Management)
Pitney Bowes Ltd
08.1993 - 09.1996
- Worked on quality control and fleet management tasks, ensuring adherence to company standards and improving operational procedures
Education
10 GCSEs - Grades A-C
Stewards School
Skills
- Executive Support
- Time Management
- Discretion & Confidentiality
- Problem Solving
- Commercial Awareness
- Organisational Excellence
- Emotional Intelligence
- Multitasking
- Clear Communication
- Relationship Management
- Adaptability
- Process Improvement
- Technology Proficiency
- Leadership Support
Custom
- Passionate about traveling, experiencing new cultures, and staying physically active through gym workouts and boxing.
- Enthusiast of continuous learning, always seeking new challenges to improve both my personal and professional growth.
Affiliations
- Nature lover
- Gym
- Love reading and collecting books
- Travelling
Timeline
Co-Founder
ReformerPilates.com
07.2024 - 03.2025
Business Manager
Breakfast Briefing
03.2018 - 08.2024
Office & Business Manager
1st Line Defence Ltd
08.2017 - 02.2018
Executive Assistant to Managing Director
1st Line Defence Ltd
09.2016 - 08.2017
Business Owner
Beauty Bunny
10.2015 - 10.2016
PA to Deputy Head
Birchwood High School
01.2011 - 10.2015
Aircraft Warranty Manager
SR Technics Ltd
09.2000 - 01.2011
Applications Processing Officer
Motability
03.1998 - 09.2000
Customer Services (Temp)
GAN Life & Pensions
11.1996 - 02.1997
YTS Training Scheme (Quality Control & Fleet Management)
Pitney Bowes Ltd
08.1993 - 09.1996
10 GCSEs - Grades A-C
Stewards School
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