Sheley Morris
Bury,Lancashire
Summary
I am a highly motivated individual who has worked in an office environment for many years gaining experience in time management and working to deadlines. I have an outgoing and positive attitude to everything I do within work and remain positive and respectful at all times. I'm driven and proactive and like to get the job done to a high level and the best of my capabilities. Having worked with the public for many years I pride myself on being approachable and also compassionate to individual circumstances, this also being due to my home life.
I have experience in the EHCP process and dealing with professionals during this as I have a SEN child myself. I know what the process entails and also what is needed from the EHCP. Also how vital this document is to families and professionals alike. My experience also provides me with empathy and compassion when speaking to other families during the EHCP process, with a need to get the relevant information gathered quickly and effectively.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Office administrator
Ensure Designs
Bury, Lancashire
01.2020 - 07.2024
- Streamlined office operations by implementing effective filing systems.
- Ensured smooth functioning of the office with regular equipment checks.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Managed daily scheduling to facilitate organised operations.
- Resolved customer queries promptly for improved client satisfaction.
- Coordinated meetings and appointments, ensuring effective time management.
- Fostered a positive work environment with clear communication skills.
- Prepared reports meticulously for accurate record-keeping purposes.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Ensured compliance with health and safety regulations at all times,.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and financial data with strong eye for detail.
Company director
Akita
Bury, Lancashire
04.2005 - 01.2020
- Built and maintained an established business.
- Remained self-motivated at all times.
- Streamlined operations for improved efficiency and productivity.
- Drove business growth with strategic planning and forecasting.
- Oversaw daily company operations to reach financial targets.
- Worked to tight deadlines.
- Monitored budget to meet sales and revenue targets.
- Developed relationships with customers leading to long term relationships.
- Calmly and effectively dealt with customer complaints.
- Managed staff ensuring maximum productivity.
Education
A-Levels - Business Studies, Psychology, English Language
Holy Cross College
Bury 09.2000 - 07.2002
GCSEs - Achieved 11 GCSE Grades A-C
The Derby High School
Bury 09.1995 - 07.2000
Skills
- Dealing with a SEN child on a daily basis
- First hand knowledge of EHCP process
- Experience in writing and producing EHCP
- Dealing with professionals during EHCP process
- Organisational efficiency
- Communication management
- Organising meetings
- Administration support
- General administration
- Enquiry handling
- Telephone etiquette
Affiliations
- Fitness enthusiast
- Nature walks
- Mental wellbeing and meditation
References
References available upon request.
Timeline
Office administrator
Ensure Designs
01.2020 - 07.2024
Company director
Akita
04.2005 - 01.2020
A-Levels - Business Studies, Psychology, English Language
Holy Cross College
09.2000 - 07.2002
GCSEs - Achieved 11 GCSE Grades A-C
The Derby High School
09.1995 - 07.2000
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