Sheikh Rajinur Rahman Real
Newport,United Kingdom
Summary
Results-driven MBA Global student at the University of South Wales with a solid foundation in Business Administration. Experienced in business operations and customer service, with a background in hospitality and inventory management. Proven success in managing daily operations and leading teams to enhance customer relationships. Open to part-time or entry-level roles in customer service, retail, or business operations.
Overview
9
9
years of professional experience
Work History
Casual Bar, Food & Beverage Associate
Celtic Manor Resort
10.2025 - Current
- Provided exceptional food and beverage service to enhance guest satisfaction in a fast-paced hospitality environment
- Served guests at bars, restaurants, and event functions, ensuring timely and professional service
- Handled cash and card payments accurately using POS systems
- Maintained cleanliness and hygiene standards in line with health and safety regulations
- Worked collaboratively with team members to ensure excellent guest experience
- Addressed customer requests and resolved issues promptly to maintain high service standards
Owner/Operator
Waffle Eat
Dhaka, Bangladesh
07.2024 - Current
- Managed daily operations, staff scheduling, and stock control
- Delivered high-quality customer service
- Handled payments and supplier coordination
Part-Time Receptionist
Le Méridien
09.2019 - 02.2021
- Addressed front desk inquiries professionally to enhance guest experience
- Facilitated smooth check-in/check-out process for guests
- Ensured accurate record-keeping to support operational efficiency
Part-Time Cashier
Aarong
01.2018 - 02.2019
- Processed customer transactions efficiently, ensuring accuracy and customer satisfaction
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Addressed customer queries about products and services, enhancing overall shopping experience
- Maintained clean, tidy and organised checkout areas.
Part-Time Sales Associate
Cat's Eye
04.2017 - 09.2017
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Identified and resolved customer needs promptly and efficiently.
- Guided customers in selecting products to enhance shopping experience
- Met visual merchandising standards to attract customers
- Provided clerical support to various departments by managing documents and data.
Education
Bachelor - Business Administration
East West University
Dhaka, Bangladesh 01-2024
MBA - Global
University of South Wales
Newport04-2026
Skills
- Point of sale operation
- Consultative Selling
- Upselling
- Customer Needs Analysis
- Client Relationship Management
- Problem Solving
- Teamwork
- Time Management
- Communication
Languages
English
Bangla
Urdu
Hindi
Interests
- Travelling
- Sports
- Reading
Timeline
Casual Bar, Food & Beverage Associate
Celtic Manor Resort
10.2025 - Current
Owner/Operator
Waffle Eat
07.2024 - Current
Part-Time Receptionist
Le Méridien
09.2019 - 02.2021
Part-Time Cashier
Aarong
01.2018 - 02.2019
Part-Time Sales Associate
Cat's Eye
04.2017 - 09.2017
Bachelor - Business Administration
East West University
MBA - Global
University of South Wales