Shehzan Ashrafi Mohammed
Southall
Summary
A highly motivated and adaptable professional with diverse experience across customer service, administration, and client support. Proven ability to manage responsibilities efficiently in fast-paced environments, including handling queries, providing solutions, and fostering strong client relationships. Strong organizational skills, attention to detail, and a passion for delivering exceptional service. Proficient in problem-solving and multitasking, with a commitment to continuous improvement. Seeking new challenges where I can apply my skills to contribute to team success and organizational growth.
Overview
4
4
years of professional experience
Work history
Sales assistant
World
London, Middlesex
2026.01 - Current
- Represent the company World at shopping centres, engaging directly with the public from a branded stand
- Proactively approach customers, introduce the World app, and clearly explain its features and benefits
- Demonstrate how the app works, guiding potential users through key functions and answering questions
- Encourage and support customers to download and register on the app in real time
- Deliver a friendly, professional, and persuasive customer experience to drive sign-ups and engagement
- Build rapport quickly with a wide range of people in a busy retail environment
- Meet and exceed daily and weekly sign-up or sales targets
- Handle objections confidently and provide accurate information to address customer concerns
- Maintain a clean, organised, and visually appealing stand to attract footfall
- Keep up to date with product knowledge, promotions, and company messaging
- Work collaboratively with team members to create an energetic and motivating sales environment
- Utilised excellent communication skills to provide detailed product information.
Travel agent
Brightsun Travel
Hounslow, Hounslow
2022.08 - 2026.04
- Designed and managed customized travel itineraries, including flights, accommodations, and activities.
- Provided expert advice on destinations, visas, travel insurance, and safety guidelines.
- Monitored deals to secure the best options for clients and ensured compliance with regulations.
- Processed payments, managed deposits, and adhered to financial policies.
- Delivered high-quality support before, during, and after travel.
- Built and maintained relationships with travel suppliers for favorable terms.
- Promoted travel packages and special offers via marketing channels.
- Handled administrative tasks such as bookings, invoicing, and client record management.
Front Office Receptionist
Brightsun Travel
Hounslow, Hounslow
2022.08 - 2026.04
- Delivered excellent customer service by assisting with travel bookings and responding to inquiries.
- Managed phone calls, walk-in inquiries, and scheduled appointments professionally.
- Coordinated bookings for flights, accommodations, tours, and activities.
- Resolved travel booking issues and customer complaints promptly.
- Supported sales efforts by promoting travel packages and explaining promotions.
- Performed administrative tasks, including filing, report preparation, and supply management.
- Maintained an organized and welcoming front office environment.
- Processed payments, issued receipts, and tracked financial transactions accurately.
- Monitored and responded to emails from clients and suppliers efficiently.
- Updated client records and itineraries in the database.
- Liaised with suppliers to confirm bookings and address discrepancies.
- Prepared travel-related documents for client collection.
Wheelchair Assistant
Optime
Heathrow, Hounslow
2023.05 - 2024.12
- For this role I had to be very proactive at all times and aware of my surroundings
- My main responsibility was to take full care of wheelchair passengers and assist with any queries
- I adapted strategic planning and time management, as passengers had to be at the gate in time; whilst meeting any of their needs such as bathroom usage, food/drink etc, I had to navigate and plan strategically
- Adaptability and emotional intelligence are also the skills I mastered; daily interactions with various personalities with different ethnic backgrounds, eventually I was able to read body language and gather information to attempt to offer my best customer service
Event Safety steward
EEP Recruitment
2022.12 - 2022.12
- Gained a great amount of experience with communication and mostly handling tough situations due to the fact that there's a lot of public interaction
- My main role and purpose in this vacancy was to assist in maintaining a safe environment for all customers and visitors of Winter Wonderland
- This role offered me great experience and helped me master certain skills that were needed to be a perfect candidate for this role
- I acquired skills such as communication, time management, attention to detail, organisation, problem solving etc
- Overall I believe I lived up to the standards of this role and walked away with many benefits
- Due to the fact that Winter Wonderland could get very busy and full with people, I also enjoyed helping anyone I saw to make their day better
Education
GCSEs - Maths, English, Science, History, Religious Education.
Featherstone High School
Southall 2015.09 - 8 2019
A-Levels - Business & IT
Featherstone Sixth Form
Southall, Ealing 2020.09 - 8 2022
Skills
- Strong communication
- Interpersonal skills
- Time management
- Organised
- Problem solving
- Critical thinking
- Teamwork
- Attention to detail
- Adaptability
- Multitasking in busy environments
- Tech-savvy
- Customer service
- Managing financial transactions
- Professional appearance
- Administrative skills
- Multitasking ability
Timeline
Sales assistant
World
2026.01 - Current
Wheelchair Assistant
Optime
2023.05 - 2024.12
Event Safety steward
EEP Recruitment
2022.12 - 2022.12
Travel agent
Brightsun Travel
2022.08 - 2026.04
Front Office Receptionist
Brightsun Travel
2022.08 - 2026.04
A-Levels - Business & IT
Featherstone Sixth Form
2020.09 - 8 2022
GCSEs - Maths, English, Science, History, Religious Education.
Featherstone High School
2015.09 - 8 2019