Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
SHEHROZ WAJID

SHEHROZ WAJID

Hounslow,England

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Chief executive officer

The Gorings Accountants
Ealing, Middlesex
04.2022 - 04.2024
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Executed board decisions to achieve successful strategy implementation.
  • Directed day-to-day work of 20 employees and motivated teams to exceed objectives.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Took feedback from employees to develop internal policies for positive company culture.
  • Improved efficiency and productivity by acquiring new skills.

Telemarketing

Windmill
Jessheim, Norway
01.2018 - 04.2022
  • Made 200+ outbound calls to individuals daily.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Delivered exceptional after-sales customer care to promote customer loyalty.
  • Answered customer enquiries with excellent customer service skills.
  • Delivered telesales scripts clearly to engage callers with relevant service information.
  • My best year I made 3 million in sales for the company.
  • I was awarded employee of the month multiple times.

Rigger, Waiter

Jobzone
Jessheim, Norway
01.2017 - 01.2018
  • When I was a permanent employee at Jobzone, my job was to carry out work for Jobzone's clients
  • I was tasked with rigging stages, packing and assembling equipment for concerts and other events i also got an assignment where I worked as a waiter.

Janitor

Ullensaker County
Jessheim, Norway
01.2016 - 01.2016
  • In this position, I was responsible for inspecting indoor and outdoor areas, tidying up, changing light bulbs and contributing in connection with a remodel
  • I had responsibility for locking, follow-up of security tasks, including evacuation during fire drills, and setting the alarm system.

Store employee

Rimi
Oslo, Norway
01.2015 - 01.2015
  • When I worked at RIMI, I was responsible for receiving product deliveries and replenishing the shelves
  • I also had extensive customer contact, both at the till, in connection with mail in the store.
  • I also worked in cold storage with refrigerated and frozen goods.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Guided customers to locate products or alternative items.

Store executive

Spaceworld
Jessheim, Norway
01.2012 - 01.2013
  • My main task as a salesperson was customer contact related to sales and purchase guidance
  • The most important product groups were telephones, subscriptions and TV
  • Responsibility for opening and closing went round, and this included settlement of the cash register and reconciliation of the payment terminal
  • In addition, I had partial responsibility for ordering and receiving goods.

Education

Nordby High School, Norway
08/2008 - 06/2011

Sales and Service

Eidsvoll College , Norway
08/2012 - 06/2015

Skills

  • Business development
  • Strategic consultancy
  • Customer relations
  • Customer service
  • Sales closing techniques
  • Sales expertise
  • Product and service knowledge

Languages

Norwegian
Native
English
Fluent

References

References available upon request.

Timeline

Chief executive officer - The Gorings Accountants
04.2022 - 04.2024
Telemarketing - Windmill
01.2018 - 04.2022
Rigger, Waiter - Jobzone
01.2017 - 01.2018
Janitor - Ullensaker County
01.2016 - 01.2016
Store employee - Rimi
01.2015 - 01.2015
Store executive - Spaceworld
01.2012 - 01.2013
Nordby High School - ,
08/2008 - 06/2011
Eidsvoll College - , Sales and Service
08/2012 - 06/2015

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