Shehbaz Nawaz
Slough
Summary
Results-driven Management professional with 4 years of experience in sales operations, production management, organisational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.
Overview
9
9
years of professional experience
Work history
Operations manager
Hilton Car Supermarket
Bletchley, Milton Keynes
06.2023 - Current
- Analysed financial data to track and achieve budget targets.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.
- Participated in diagnostic and repair of major faults and breakdowns.
- Instructed workshop foremen in proper workshop operating procedures.
- Ordering parts and maintaining good level of inventory to prevent disruptions to operations
sales manager
Hilton Car Supermarket
Bletchley, Milton Keynes
06.2022 - 06.2023
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Achieved exceptional client satisfaction feedback and ratings.
- Set highest personal performance standards for self.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Generated company growth through market expansion and sales.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Analysed sales to identify top-performing products.
Car sales executive
Hilton Car Supermarket
Bletchley, Milton Keynes
06.2021 - 06.2022
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
- Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
- Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
- Adapted winning negotiation skills to achieve best selling price and close deals.
- Met sales targets consistently to drive revenue.
- Sold an average of 30+ cars a month to maximise commission.
- Proactively prospect called to maximise sales and achieve targets.
- Upsold warranty and paint protection to maximise profits and achieve monthly targets.
- Showed great customer service skill which allowed me to retain customers and encouraged repeat business.
Health care advisor
solutions4health
slough
01.2021 - 05.2021
- Using the government portal to register the public prior to the test
- Conducting covid tests on potential carriers of the virus whilst complying with Public Health England guidelines
- Informing the public of their results via email/text
- Adhering to health and safety measures of the public and colleagues
- Following general data protection regulation to ensure privacy and confidentiality of the public.
Sales Team Leader & Supervisor
Picsolve International Ltd
Windsor
01.2016 - 01.2020
- Directing key training and recruitment of new employees to boost performance and enhance sales results
- In order to maximise sales, I had to use good telephone mannerism to liaise with potential customers
- Monitoring customer purchasing trends, market conditions and competitor actions to adjust strategies and business plans
- Monitored the daily operation of sales whilst managing up to 50 staff members a day
- Adhering strict health and safety policies as per the company's legislation
- Combining the company's vision and created, managed & executed business plans and goals for a large team
- Conducted training and mentored team members to promote productivity, accuracy and commitment to sales in a fast-paced environment
- Working as a team to exceed sales targets beyond the company's needs.
Customer service advisor
Tesco PLC
Slough
01.2015 - 01.2016
- Supporting various departments in the store
- Providing excellent customer service and exceeding the needs of customers
- Effectively dealing with customer complaints and finding suitable solutions to fit customer needs
- Providing administrative support to senior management.
Education
Bachelor of Arts - Business Studies with Marketing
University of West London
London 09/2016 - 07/2019
Wexham Secondary School
Slough 08/2009 - 07/2016
Skills
- Very enthusiastic and self-motivated individual
- Exceptional communication
- Highly organised and calculated to manage time and tasks affectively
- Ability to work well under pressure
- A natural leader with the ability to solve problems in a systematic manner
- Persuasive negotiator
- Target driven
- Customer focused
Interests
Passionate about automotive industry. Enjoys travelling and socialising. Thoroughly enjoys sports such as football, table tennis and cricket.
Additional Information
- Hobbies & interests
Languages
English
Native
Urdu
Native
Bengali
Beginner
French
Beginner
Punjabi
Fluent
Timeline
Operations manager
Hilton Car Supermarket
06.2023 - Current
sales manager
Hilton Car Supermarket
06.2022 - 06.2023
Car sales executive
Hilton Car Supermarket
06.2021 - 06.2022
Health care advisor
solutions4health
01.2021 - 05.2021
Sales Team Leader & Supervisor
Picsolve International Ltd
01.2016 - 01.2020
Customer service advisor
Tesco PLC
01.2015 - 01.2016
Bachelor of Arts - Business Studies with Marketing
University of West London
09/2016 - 07/2019
Wexham Secondary School
08/2009 - 07/2016
Similar Profiles
Daniel HeatherDaniel Heather
Head of buying at Sascron Car SupermarketHead of buying at Sascron Car Supermarket
Gabriel DahlGabriel Dahl
Automotive Lube Technician at Larry. H. Miller Used Car SupermarketAutomotive Lube Technician at Larry. H. Miller Used Car Supermarket
Omar FahibOmar Fahib
Cluster Human Resources Manager at Hilton – AlRayyan Hotel Doha – Curio Collection by Hilton & Embassy Suites by Hilton Doha Old Town (Preopening)Cluster Human Resources Manager at Hilton – AlRayyan Hotel Doha – Curio Collection by Hilton & Embassy Suites by Hilton Doha Old Town (Preopening)
Akash MaheyAkash Mahey
Food production worker at Do & Co Event & Airline CateringFood production worker at Do & Co Event & Airline Catering
Enock DzongaEnock Dzonga
Night Assessment Worker at St Mungo’sNight Assessment Worker at St Mungo’s