Summary
Overview
Work history
Education
Skills
References
Achievements & Interests
Timeline
Generic

Akshaya Rajagopal

Croydon ,Surrey

Summary

A dedicated and customer-focused professional committed to delivering exceptional service and fostering positive interactions with the public. Known for my ability to engage with people in a warm and professional manner, I strive to make every customer feel valued and heard. Keen on providing top quality service in any environment using multiple aquired skills. Known for my keen attention to detail, reliability, and ability to work well under pressure. Adaptive and flexible to new environments and working conditions. Always eager to learn and improve, I aim to contribute positively to a dynamic team while providing top-quality service.

Overview

9
9
years of professional experience

Work history

Temporary Store Manager

Jaya Mini Market Ltd
03.2021 - 02.2022
  • All duties as mentioned above.
  • Ensuring the store is clean, organized, and presentable at all times.
  • Changing displays to promote new or seasonal products.
  • Assisting with processing orders, returns, and exchanges.
  • Helping new staff members by training or mentoring them on store procedures.
  • Ensuring the cash register is accurate and balanced at the end of the shift.
  • Managing refunds.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Maintained detailed and current records of inventory, personnel activities and business finances.

Sales assistant

Jaya Mini Market Ltd
01.2020 - 12.2020
  • Customer service
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Greeting,welcoming and interacting with customers.
  • Answering customer inquiries about products, services, or promotions.
  • Providing product recommendations based on customer needs and preferences.
  • Resolving customer complaints.

Sales Support

  • Assisting customers in locating products or completing purchases.

Stock Management

  • Monitoring stock levels and restocking shelves/ displays as needed.
  • Monitoring product expiry dates and removing outdated stock.
  • Reporting low stock levels to the management team.

Prefect Volunteer

Coloma Convent Girls School
09.2014 - 07.2016
  • Representing the school at events like Open evenings, parents' evenings, and awards evenings
  • Helping staff with administrative tasks and other duties
  • Monitoring students' behavior
  • Assisting teachers in maintaining order in class or during assemblies
  • Mentoring of students
  • Dealing with any student issues and provided counciling and support as needed

Shadowing Doctors

University College London Hospital
07.2015 - 08.2015
  • Shadowing doctors in a variety of departments (Urgent care centre, A&E, Paediatrics, Oncology, Endocrinology).
  • Observe doctors and other healthcare professionals as they conduct rounds, assessing patients and discussing treatment plans.
  • Took part in Doctor- Patient meetings.
  • Basic administrative tasks like organizing patient files, documenting observations, or filling out forms (under supervision).

Care worker

Whitgift Care Home
02.2015 - 03.2015
  • Helping residents with activities of daily living such as bathing, dressing, grooming, and toileting.
  • Helping residents mobilise around, whether it's transferring from bed to chair, or helping with walking or using mobility aids around the building, transporting residents on wheelchairs.
  • Accompanying and taking responsibilites of the residents on day trips.
  • Assisting with meal preparation, serving food.
  • Cleaning and keeping the resident rooms tidy and accessible.
  • Organising events and activities for the residents e,g Bingo.
  • Administering residents to take medications.
  • Offering social interaction, engaging in conversation, or participating in activities with residents to help combat loneliness.

Pharmacy assistant

Mayday Community Pharmacy
07.2014 - 08.2014
  • Till supervisor
  • Maintained sales floor stock levels through consistent monitoring and regular replenishing
  • Management of financing
  • Management of prescriptions
  • Dispensing and verification of medicines before handed over to customers
  • Offered advice on product selection for enhanced levels of support and service

Charity shop volunteer

Mind in Croydon
07.2013 - 12.2013
  • Offering your time and skills to help an organization achieve its goals.
  • Donating money, goods, and services to charity organizations or people in need.
  • Organizing events or campaigns to raise money e.g bakesales.
  • Delivering presentation about Mind in Croydon in various platforms to raise awareness about Mental health, using voice to raise awareness about important social issues or causes.
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Maintained clean, tidy storefronts for good first impressions and increased footfall.

Education

A-Levels -

Coloma Convent Girls School
09/2014 - 07/2016

GCSEs -

Harris City Academy Crystal Palace
09/2009 - 07/2014

Doctor of Medicine -

Medicine (MBBS)
09/2022 -

Skills

  • Can work under pressure to meet deadlines
  • Communication skills- ability to engage with a diverse range of public to assist in their needs as well as communicating with the staff to work as a good team to satisfy customers
  • Self motivated and capable of using own initiative to get tasks completed
  • Good time management
  • Highly responsible with exceptional puncuality and attendance record
  • Confident and approachable, polite manner
  • Effective and relaible when working as part of a team as well as an individual
  • Well organised-demonstrated by setting goals and meeting them
  • IT skills- ability to grasp and operate a range of different software programs/ systems
  • Adaptability and flexibility in all working environments
  • Problem-Solving- Handling complaints or issues in a calm, effective manner

References

References available upon request.

Achievements & Interests

  • Member of the Multicultural team at School- Organising events, hosting shows, taking part in the shows that were hosted.
  • An active member of the Netball team- Demonstrating my excellent team work skills
  • As well as a classical dance graduate who took part in many dance stage shows, attending many practice sessions which requires emaculate teamwork and consistent hardwork and dedication. Assisting the teacher in taking classes for younger pupils, Completed multiple examinations in dance to achieve my grade exams- shows my capability in setting and achieving goals.
  • Participated in school choirs, plays and clubs- always willingto learn new skills.
  • Volunteered to work in a team as part of the Natural History Mueseum investigation and dedicated my own time to carry out experiments.
  • I was labelled as “Gifted and Talented” Student at school who was requested to mentor fellow younger students, setting them tasks to surpass their targets.
  • Attended a Basic First Aid course at Kings College London- from learning basic first aid to CPR.
  • Attended a “Sign Language Workshop”- recieved basic training in international sign language for effective communication with differently abled individuals.

Timeline

Temporary Store Manager

Jaya Mini Market Ltd
03.2021 - 02.2022

Sales assistant

Jaya Mini Market Ltd
01.2020 - 12.2020

Shadowing Doctors

University College London Hospital
07.2015 - 08.2015

Care worker

Whitgift Care Home
02.2015 - 03.2015

Prefect Volunteer

Coloma Convent Girls School
09.2014 - 07.2016

Pharmacy assistant

Mayday Community Pharmacy
07.2014 - 08.2014

Charity shop volunteer

Mind in Croydon
07.2013 - 12.2013

A-Levels -

Coloma Convent Girls School
09/2014 - 07/2016

GCSEs -

Harris City Academy Crystal Palace
09/2009 - 07/2014

Doctor of Medicine -

Medicine (MBBS)
09/2022 -
Akshaya Rajagopal