Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Sheena Shah

East Barnet,City of London

Summary

Accomplished professional with expertise in virtual communication in the telecoms industry and Microsoft Office Suite proficiency. Demonstrates strong discretion and confidentiality, alongside adeptness in customer relationship management systems and office equipment operation. Known for exceptional attention to detail, order processing, and project management skills. Proficient in IT troubleshooting, contract review, and event planning while maintaining office records efficiently. Exhibits leadership competence through effective delegation and workplace mediation. Committed to customer service excellence and upholding ethical standards.

Results-orientated Analyst adept at managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Ready to leverage 17 years of experience in new position at The Utility warehouse.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work history

Telephony provisioning Analyst

Utility Warehouse
London, London
06.2016 - Current
  • Analysed complex data sets to enhance decision-making processes.
  • Facilitated client meetings to discuss and interpret analytical findings.
  • Maintained utmost accuracy while handling sensitive data.
  • Conducted continuous research to cultivate understanding of industry trends.

Telephony Provisioning Supervisor

Utility Warehouse
London, London
10.2010 - 06.2016
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Conducted performance appraisals with employees for career development discussions.
  • Encouraged open dialogue amongst team members, promoted an inclusive work environment.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Managed daily operations to increase productivity.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Provided constructive feedback to staff for improved performance levels.
  • Assisted in the recruitment process for hiring quality staff members.
  • Led team meetings, ensured clear communication amongst all members.
  • Delegated tasks appropriately, achieved balanced workload among team members.

Provisioning Agent

Utility Warehouse
Colindale, London
06.2008 - 09.2010
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Streamlined provisioning processes, enhancing overall efficiency.
  • Liaised with the second line support team for resolving complex telephony problems.
  • Adhered strictly to regulatory compliance measures within telephony operations,.

Education

Certificate of Higher Education - Qualified Nursery Nurse

Oakland's College
St. Albans
09.1997 - 06.1999

GCSEs - Maths, English, Science, Business Studies, German, Food technology

Sir frederic Osborn School
Welwyn Garden City, Hertfordshire

NVQ level 3 Customer Care - Customer Care

City & Guilds
09.2010 - 12.2011

Skills

  • Virtual communication
  • Microsoft office suite proficiency
  • Discretion and confidentiality
  • Customer relationship management systems
  • Office equipment operation
  • Attention to Detail
  • Order processing
  • Project Management
  • IT troubleshooting
  • Contract review
  • Event planning
  • Maintaining office records
  • Leadership competence
  • Workplace mediation
  • Delegating effectively
  • Customer services excellence
  • Ethical standards

Languages

Gujarati
Fluent

References

References available upon request.

Timeline

Telephony provisioning Analyst

Utility Warehouse
06.2016 - Current

Telephony Provisioning Supervisor

Utility Warehouse
10.2010 - 06.2016

NVQ level 3 Customer Care - Customer Care

City & Guilds
09.2010 - 12.2011

Provisioning Agent

Utility Warehouse
06.2008 - 09.2010

Certificate of Higher Education - Qualified Nursery Nurse

Oakland's College
09.1997 - 06.1999

GCSEs - Maths, English, Science, Business Studies, German, Food technology

Sir frederic Osborn School
Sheena Shah