Des Gavin
Swansea,City and County of Swansea
Summary
Accomplished professional with extensive expertise in budgeting and financial planning, project management, and customer relationship management systems. Demonstrates exceptional skills in recruitment oversight, virtual communication, and office equipment operation. Proficient in Microsoft Office Suite and project management software, ensuring efficient operations management and records maintenance. Adept at financial reporting, order processing, and maintaining confidentiality. Strong leadership skills with a focus on team development and conflict resolution. Committed to process improvement and regulatory compliance while excelling in client account management and contract negotiation. Career goal: to leverage analytical thinking and business intelligence tools to drive organisational success.
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Overview
30
30
years of professional experience
Work history
Intakes Administrator
Dunbia
Crosshands, Carmarthenshire
11.2025 - Current
- Managed intake processes by coordinating documentation and ensuring compliance with company policies.
- Assisted in processing applications by verifying information and maintaining accurate records.
- Organised communication between departments to streamline intake procedures and enhance efficiency.
- Maintained filing systems by categorising documents and ensuring easy access to information.
- Supported team members by providing administrative assistance in daily operations and task completion.
- Utilised software tools to track intake metrics and assist in reporting on departmental performance.
- Collaborated with colleagues to address inquiries and resolve issues related to intake processes.
Retail Manager
Moda Collections
Swansea , City and County of Swansea
04.2024 - 08.2025
- Managed daily operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored new staff on company procedures and customer engagement techniques.
- Implemented effective merchandising strategies to optimise product displays and increase sales.
- Conducted regular inventory checks to ensure accurate stock levels and minimise discrepancies.
- Resolved customer complaints efficiently, fostering a positive shopping experience for patrons.
- Collaborated with team members to develop promotional campaigns and boost store visibility.
- Monitored staff performance and provided constructive feedback to enhance productivity.
- Ensured compliance with health and safety regulations to maintain a safe shopping environment.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
Executive office manager
GMH LTD
Swansea , City and County of Swansea
06.2009 - 04.2024
- Coordinated executive schedules and managed complex appointments to optimise productivity.
- Developed and implemented office procedures to enhance operational efficiency and streamline workflows.
- Maintained comprehensive records and documentation to support decision-making processes within the organisation.
- Facilitated communication between departments and ensured timely dissemination of important information.
- Oversaw office supply inventory and procurement to ensure seamless daily operations and resource availability.
- Organised company events and meetings to foster team collaboration and strengthen workplace culture.
- Managed confidential information with discretion to uphold organisational integrity and trust.
- Mentored junior staff and provided training to enhance their skills and professional development.
- Optimised company resources by successfully negotiating with vendors.
- Enhanced productivity with thorough organisation of daily tasks.
- Implemented new filing system, improving document retrieval process significantly.
- Fostered positive workplace environment through effective conflict resolution strategies.
- Streamlined office operations by implementing efficient administrative procedures.
- Collaborated effectively with all departments for streamlined project executions.
- Managed complex calendar schedules, ensuring smooth workflow.
- Conducted regular performance reviews, leading to employee skill development and improvement.
- Communicated effectively with stakeholders, fostering stronger working relationships.
- Resolved customer complaints promptly, resulting in increased client satisfaction.
- Maintained strict confidentiality of sensitive information, reinforcing trust and integrity within the organisation.
- Established strong relationships with clients to enhance business growth opportunities.
- Improved office functionality with proactive maintenance of equipment and supplies.
- Facilitated seamless communication for improved team collaboration.
- Handled high-pressure situations calmly, maintaining a harmonious work environment.
- Developed robust contingency plans that ensured business continuity during crisis situations.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Enforced clerical team compliance with industry best practices and internal policies.
- Managed database to maintain updated records and accuracy.
- Processed invoices and financial data with strong eye for detail.
- Processed invoices and purchase orders with high attention to detail.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Streamlined office procedures, implementing new systems to address bottlenecks and disruptions.
- Updated office management on team's activities and progress at weekly meetings.
- Created and submitted progress reports to upper management.
- Set office policies and procedures to keep team members coordinated.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Communicated policy changes and business priorities to streamline office team tasks.
- Oversaw recruitment for clerical staff, accounting and operations teams.
Office manager
PJ GAVIN & SONS LTD
Swansea, City and County of Swansea
09.1995 - 05.2009
- Oversaw daily office operations ensuring a smooth workflow across all departments.
- Coordinated schedules and meetings for senior management fostering efficient communication.
- Managed office supplies and inventory maintaining adequate stock levels for all staff.
- Developed and implemented office policies and procedures enhancing productivity and efficiency.
- Trained and mentored junior staff members promoting a collaborative work environment.
- Facilitated onboarding processes for new employees ensuring a seamless transition into the company.
- Assisted in budget preparation and expense tracking promoting responsible financial management.
- Maintained office equipment and liaised with vendors ensuring timely repairs and maintenance.
- Improved office efficiency by streamlining administrative procedures.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Prepared detailed reports for senior management's strategic planning.
- Resolved employee conflicts with tactful mediation strategies.
- Streamlined invoice processing procedures for smoother financial operations.
- Managed supplier relationships to secure best pricing and service delivery.
- Implemented new filing systems, improving data retrieval efficiency.
- Maintained company records in compliance with legal requirements.
- Organised staff holiday schedules without disrupting workflow continuity.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Updated office policies to reflect changing business needs and regulations.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Processed invoices and purchase orders with high attention to detail.
- Processed invoices and financial data with strong eye for detail.
- Managed database to maintain updated records and accuracy.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Streamlined office procedures, implementing new systems to address bottlenecks and disruptions.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Set office policies and procedures to keep team members coordinated.
- Created and submitted progress reports to upper management.
- Oversaw recruitment for clerical staff, accounting and operations teams.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Communicated policy changes and business priorities to streamline office team tasks.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
Education
Higher National Diploma - Business and Finance
SWANSEA METROPOLITAN
Swansea, City and County of Swansea 09/1985 - 07/1988
Skills
- Budgeting and financial planning
- Customer relationship management systems
- Recruitment oversight
- Virtual communication
- Office equipment operation
- Microsoft office suite proficiency
- Project management software experience
- Discretion and confidentiality
- Attention to Detail
- Financial reporting
- Order processing
- Project Management
- Operations management
- Records management
- IT troubleshooting
- Professional correspondence
- Record-keeping
- Maintaining office records
- Written and verbal communication
- Financial governance
- Highly organised
- Telephone etiquette
- Business correspondence
- Database administration
- Organisation and prioritisation
- Document formatting
- Project coordination
- Policy implementation
- Contract review
- Reporting and documentation
- Confidentiality maintenance
- IT infrastructure understanding
- Marketing strategies knowledge
- Procurement procedures
- Communication proficiency
- Contract negotiation and administration
- Resilience under pressure
- Business intelligence tools
- Safety consciousness
- Interpersonal savvy
- Budgeting and financial analysis
- Initiative taking
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Leadership skills
- Team Leadership
- Product knowledge
- Client account management
- Resourcefulness
- Conflict Resolution
- Training and Development
- Inventory management
- Bookkeeping
- Process Improvement
- Invoicing
- Operational support
- Customer relationship building
- Competitor analysis
- Contract management
- Outstanding customer service
- Regulatory compliance
- Data analysis
- Supply negotiation
- Budget management
- Financial risk analysis
- Department management
- Production reporting
- SAGE Accounts
- Analytical-thinking
- Stress tolerance
Affiliations
- Football, Gym, Outdoor Fitness, Reading, Film
Timeline
Intakes Administrator
Dunbia
11.2025 - Current
Retail Manager
Moda Collections
04.2024 - 08.2025
Executive office manager
GMH LTD
06.2009 - 04.2024
Office manager
PJ GAVIN & SONS LTD
09.1995 - 05.2009
Higher National Diploma - Business and Finance
SWANSEA METROPOLITAN
09/1985 - 07/1988