Shayne Castel
Summary
Dynamic and results-driven professional with a strong focus on customer satisfaction and brand understanding. Demonstrates expertise in product display setup, cash handling, and order processing, ensuring efficient operations and enhanced customer experiences. Committed to driving results through strategic initiatives and a keen attention to detail.
Overview
7
7
years of post-secondary education
Work history
Crew member
McDonald's
Dartford, Kent
11.2023 - 02.2024
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Provided personalised customer service fostering loyalty amongst clients.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
Volunteer support worker
British Heart Foundation
Sidcup, Bexley
03.2024 - 03.2024
- Identified needs of service users through careful observation and interaction.
- Enhanced user experience with patience and understanding in difficult situations.
- Ensured adherence to care standards by following organisational policies and procedures.
Education
GCSEs -
Wilmington Academy
Wilmington, Kent 09.2018 - 06.2023
A-Levels -
Christ The King Sixth Form
Sidcup, Bexley 09.2023 - 06.2025
Skills
- Brand understanding
- Communication skills
- Drive for results
- Customer focus
- Cash handling
- Teamwork skills
Accomplishments
Christ The King St Mary's ICT Award - "Consistently demonstrates outstanding commitment and performance. He is hardworking, well-organised, and has excellent knowledge particularly in areas like social media in business, databases, and SQL programming."
Timeline
Volunteer support worker
British Heart Foundation
03.2024 - 03.2024
Crew member
McDonald's
11.2023 - 02.2024
A-Levels -
Christ The King Sixth Form
09.2023 - 06.2025
GCSEs -
Wilmington Academy
09.2018 - 06.2023