Shayan Khalid
Iver,Buckinghamshire
Summary
Polished and service-driven candidate with experience in luxury retail, premium Heathrow lounges, and high-pressure guest-facing environments. Strong in personalised service, premium brand standards, sales, and guest experience, with a clear interest in luxury hospitality.
Overview
4
4
years of professional experience
Work history
Luxury Retail Sales Associate
ABM Experience Solutions
Hounslow
2024.06 - Current
- Delivered personalised service to an international customer base across luxury and prestige brands including Bulgari, Armani, Dior, L'Oréal Luxe, Penhaligon's, and Rituals .
- Consistently achieved strong sales across luxury fragrance, beauty, and cosmetics, including over £3,000 in Dior sales and up to £4,000 in a single shift .
- Drove cross-sales within the L'Oréal Group by identifying customer preferences and recommending complementary fragrance and beauty products.
- Represented premium brands to a high standard through strong product knowledge, polished presentation, and an understanding of luxury customer expectations.
- Built customer loyalty and repeat custom through attentive service, well-judged recommendations, and a warm, professional approach.
- Supported premium launches and activations, including involvement connected to a Hermès collection launch event at the Fairmont Windsor Park .
Passenger Service Ambassador
ABM Experience Solutions
Hounslow
2023.04 - 2023.10
- Supported premium passenger experience within the British Airways First Class Lounge and Emirates First Class Lounge , helping to maintain a smooth and welcoming environment.
- Assisted guests across key lounge touchpoints, including cloakroom services, general enquiries, and food and beverage presentation .
- Maintained high standards across guest areas, ensuring lounges remained clean, well presented, and ready for passenger use throughout service periods contributing to direct guest retention.
- Delivered polished, guest-focused service across premium lounge settings, responding to passenger needs with professionalism, discretion, and a calm manner during busy periods.
- Supported passenger flow and queue management in high-traffic areas, helping to maintain an efficient process while preserving a welcoming passenger experience.
- Effectively and directly influenced passenger satisfaction feedback on their arrivals experience by 71% through effective mitigation of wait times and ease of passage through border controls.
Barista
Starbucks
Slough
2022.06 - 2022.08
- Delivered fast, friendly service in a busy hospitality environment.
- Maintained cleanliness, presentation, and teamwork under pressure.
Education
Bachelor of Laws - LLB Law
Royal Holloway, University of London
Egham 09/2022 - 06/2027
Skills
- Guest Relations
- Luxury Service
- Premium Sales
- Lounge Operations
- Brand Standards
- Food & Beverage Support
- Attention to Detail
- Multilingual Communication
Timeline
Luxury Retail Sales Associate
ABM Experience Solutions
2024.06 - Current
Passenger Service Ambassador
ABM Experience Solutions
2023.04 - 2023.10
Barista
Starbucks
2022.06 - 2022.08
Bachelor of Laws - LLB Law
Royal Holloway, University of London
09/2022 - 06/2027