Shawq Roud

• Built trusted relationships with physicians and healthcare professionals, providing expert guidance on medication selection.
• Advised on treatment options and risk mitigation, streamlining clinical workflows.
• Provided clinical and operational support in high-volume healthcare environment, ensuring compliance with regulatory and safety standards.
• Delivered education to patients and healthcare professionals, simplifying complex clinical concepts into practical applications.
• Coordinated inventory management and supplier communications, ensuring consistent product availability.
• Maintained accurate records while adhering to company policies and healthcare regulations.

• Lead pharmacy operations and support the onboarding process of new hires, including training staff to manage customer orders professionally.
• Promoted health and wellbeing through effective community outreach efforts.
• Cultivated an inclusive environment, ensuring optimal levels of cohesion.
• Identified customer needs by engaging with community members.
  Developed initiatives to encourage active participation and support wellness goals.engagement and performance.
• Build and nurture relationships with the local healthcare community and customers.
• Prepare drugs and execute prescription orders for collection or delivery.
• Managed ordering of pharmacy supplies to maintain optimal stock levels.
• Supervised pharmacy team and delegated tasks to meet daily objectives.
• Trained new staff on pharmacy procedures, customer service excellence, and health and safety guidelines, building a competent and knowledgeable team.
• Provided expert advice on medication management, including dosage, side effects, and interactions, to enhance patient understanding and adherence.
• Addressed patient queries and concerns with empathy and professionalism, building trust and loyalty within the community.
• Maintained up-to-date knowledge of pharmaceutical advancements and legislation changes to provide informed guidance and leadership.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.

• Managed daily operations, ensuring efficient ordering of prescriptions and OTC products to meet patient needs.
• Delivered personalised patient care plans with healthcare teams, improving therapeutic outcomes and promoting patient well-being.
• Provided expert advice on medication management, including dosage, side effects, and interactions, to enhance patient understanding and adherence.
• Administered flu vaccinations and conducted Medicine Use Reviews (MURs).
• Delivered New Medicine Service (NMS) and additional pharmaceutical services.
• Led staff training, enhancing skill competencies and supporting trainees in their professional development.
• Served in locum role for GP surgeries as part of pharmacy team.
• Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.

• Conducted clinical rotations in pharmacy and medical group settings.
• Participated in Pharmacy Prescribing Team across diverse family practice locations.
• Fulfilled Performance Standards established by General Pharmaceutical Council.
• Executed patient-centered care strategies while optimizing resource utilization.
• Adhered to Pre-registration Tutor's guidance to enhance learning outcomes.
• Ensured compliance with industry regulations and standards consistently.
• Collaborated with lead prescriber to maintain formulary and standardize drug use.
• Partnered with clinical pharmacist to educate patients on discharge instructions.

Hired, led, and developed Middle East prospecting team to enhance performance.
Monitored team performance, implementing corrective actions and revising plans as needed.
Qualified and researched opportunities to drive lead generation campaigns aligned with business goals.
Managed sales pipeline through Salesforce to ensure accurate tracking of prospects.
Communicated company value proposition to contribute effectively to business growth in the Middle East.
Ensured individual and team targets were met, maintaining integrity in all sales processes.
Conducted regular performance reviews, documenting outcomes and implementing development programs.
Led team meetings to motivate, update, and provide ongoing training for continuous improvement.

• Established trust and rapport with clients, resulting in increased sales of health care services.
• Delivered exceptional customer service, consistently maintaining high standards.
• Assisted colleagues and management in meeting targets while delivering constructive feedback.

• Led operational and commercial activities for a country-wide pharmaceutical portfolio, overseeing territory planning, product availability, and execution across multiple healthcare sites.
• Acted as a primary point of contact for hospitals, community pharmacies, GP practices, and prescribing clinicians, building long-term partnerships and supporting safe and effective product utilization.
• Collaborated closely with suppliers, distributors, and logistics partners to ensure consistent product availability, on-time deliveries, and resolution of supply chain issues.
• Streamlined procurement and tender processes through effective documentation preparation, pricing coordination, and proactive follow-up with healthcare institutions and suppliers.
• Analysed market trends, customer needs, and competitor activity to refine territory strategy and uncover growth opportunities.
• Provided clinical and product education to healthcare professionals, supporting appropriate use, compliance, and patient safety.
• Collaborated with internal stakeholders across sales, operations, quality, and regulatory functions to align governance standards and company policies.
• Managed operational performance across a national territory, contributing to improved service levels, strengthened customer relationships, and sustained business growth.
• Supported healthcare partners across multiple regions and international markets, gaining exposure to varied regulatory environments and healthcare systems.