SHAWN ARORA
London,England
Summary
Accomplished Sales Expert with extensive expertise in key performance indicators, communication, and customer service. Proven track record in closing sales, cross-selling, and developing effective sales strategies. Adept at driving revenue growth and enhancing customer satisfaction through strategic initiatives.
Overview
11
11
years of professional experience
Work History
Senior Client Advisor
Gucci
London
10.2023 - 02.2025
- Developed productive, professional client relationships, consistently increasing client spending and loyalty
- Consistently worked to company best practices, ensuring faultless client care and first-class client services
- Used excellent communication after purchase, Client-Telling and continue skills to build the best relations with clients for long term
- Delivered continued growth across monthly sales activity, continually hitting profit and performance targets such as KPI's
- Engaged with professional advisors of clients to coordinate planning
- Following the brand story-telling, heritage and sharing iconic products, also talking about the Fashion Shows & Ads campaign etc
- Making the best relations with entire team including seniors & team managers by respecting the company rules
- Strengthened client relationships through regular communication and proactive follow-up on inquiries
Sales Supervisor
Harrods Sunglasses Hut
London
02.2023 - 09.2025
- Organised and coordinated sales team schedules, helping staff meet company and client expectations
- Looking after team members and KPI's on daily basis
- Analysed sales data to define weekly quotas & Accepting or missing Deliveries
- Daily Dashboard Sales on THOM and other apps under Luxottica and daily mails to match up the price & sales target
- Whenever needed always helped my team members on floor & backend
- Contributed to management decision-making relating to existing sales operations and sales strategy
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling
- Checked Visual merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements
- Supervised operations of [Number]-person sales teams, achieving improvements in productivity rates by tackling process inefficiencies
Senior Sales Executive
Louis Vuitton at LVMH
Melbourne
10.2018 - 04.2020
- Company Overview: Melbourne, Australia
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes
- Handled customer payments and updated reservations with Opera
- Answered and helped resolve enquiries from clients, vendors and general public
- Resolved minor customer issues and requests for information, escalating complex problems to line manager
- Assisted administrative staff with special projects using file management skills
- Transmitted digital and printed documents to customers by post or email
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery
- Delivered front of house duties with warm and professional manner
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments
- Melbourne, Australia
Owner
UXO Studios
Melbourne
02.2020 - 04.2025
- Company Overview: Online Retail Business
- Manufacturing business of clothing of Hoodies in, - UXO (Online Retail Business)
- Merchandising brand with all the online users & engaging with them
- Handling the designing & the clients
- Great experience in dealing with customers
- Selling the items at online store & Selling worldwide
- Monthly Accounts & finance
- Maintaining each department and leading a team
- Handling the company marketing & other designing patterns
- Managed sales team budgets and payroll
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Online Retail Business
Sales Assistant
Hugo Boss
Victoria
09.2017 - 09.2018
- This will be according to the sales trading and putting stock forward and having there at the time of the customer's purchase
- Stylistically, designer is the top mark and branded street
- Resolved customer complaints and process issues with proactive problem-solving skills
- It is promotions and the lowering of prices that will make faster sales
- Maintaining responsibility for the layout of stock, involving rearranging and displaying stock
- Implementing and overseeing floor plans as well as suggesting new layouts to boost sales
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions
Front Desk Receptionist
JW Marriott Melbourne
Melbourne
03.2015 - 03.2025
- Assisted administrative staff with special projects using file management skills
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions
- Handled customer payments and updated reservations with [Software]
- Experience in OPERA System PMS (Property Management Solution)
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences
- Provided guests with keys and directions to room
- Informed guests regarding hotel events and announcements
- Collaborated with housekeeping and maintenance to address needs of guests
Education
Diploma of Higher Education -
Deakin University
Skills
- Sales Expert
- Key Performance Indicators Expert
- Communication Skills Expert
- Customer Service Expert
- Closing of Sales Expert
- Cross Selling Expert
- Sales Strategy Expert
Languages
Hindi
Punjabi
English
Personal Information
Title: Senior Sales Advisor
Accomplishments
Fashion Youth Icon Award 2021 London Fashion Week
Best Singer of the year Award 2023
Timeline
Senior Client Advisor
Gucci
10.2023 - 02.2025
Sales Supervisor
Harrods Sunglasses Hut
02.2023 - 09.2025
Owner
UXO Studios
02.2020 - 04.2025
Senior Sales Executive
Louis Vuitton at LVMH
10.2018 - 04.2020
Sales Assistant
Hugo Boss
09.2017 - 09.2018
Front Desk Receptionist
JW Marriott Melbourne
03.2015 - 03.2025
Diploma of Higher Education -
Deakin University
Similar Profiles
CHAHD OSMANCHAHD OSMAN
Senior Client Advisor at GucciSenior Client Advisor at Gucci
Geanine FioravanteGeanine Fioravante
Latin America Senior HR Director at GucciLatin America Senior HR Director at Gucci
Sawaros MartinezSawaros Martinez
Operations Controller at GucciOperations Controller at Gucci