KHADIJA BOUZKA
London
Summary
I am a passionate Senior Client Advisor with international luxury retail experience and a proven history as a top seller, achieving monthly sales targets. I specialize in delivering personalized luxury experiences that build lasting relationships with VIP clients, supported by strong clienteling skills, product storytelling, and a deep respect for brand heritage.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
SENIOR CLIENT ADVISOR
XERJOFF - HARRODS
London, United Kingdom
2024.06 - 2026.01
- Act as a Deputy in the Absence of the Store Manager
- Provide personalized styling and product recommendations.
- Develop client loyalty through follow-ups, special events, and exclusive previews.
- Achieve and exceed individual and store sales targets.
- Upsell and cross-sell products to maximize revenue.
- Ensure a luxury shopping experience by delivering high-touch customer service.
- Handle client concerns, returns, and exchanges professionally.
- Mentor and support junior client advisors with product knowledge and sales techniques.
- Ensure proper visual merchandising and stock replenishment.
SENIOR CLIENT ADVISOR
PRADA
Saint Moritz, Switzerland
2023.07 - 2024.02
- Act as a Brand ambassador of Prada
- Work towards goals kpi and always try to exceed them
- Ensure an exceptional and personalized client experience by telephone, Prada app, email, with a Client Centric approach
- Respect the Clientelling Strategy, retail excellence and policies of the brand
- Always learning via the brand program and training about the history of the brand, news, new product, clientelling and different collections
- Ensure a unique and customized client experience
- Ensure and maintain the store and visual display as in the guideline app
SENIOR CLIENT ADVISOR
ERMANNO SCERVINO
Saint Moritz, Switzerland
2022.12 - 2023.04
- Welcome and serve the costumer providing an excellent in-store experience at all times
- Maintain and develop client relationships through an individual approach
- Ensure and maintain the shop floor and visual display high standard, complying with the visual team guidelines and stock procedures
- Identifying new opportunities to increase customer footfall for example parties and collaborations with the local hotels
- Meet the store operating budget, controlling store expenses
PERSONAL ASSISTANT
PRIVATE ROYAL FAMILY
London, United Kingdom
2021.01 - 2022.01
- Managing the house staff (housekeeping team, chef, driver, nannies)
- Ensuring all the properties are properly prepped and ready for the client's arrival
- Maintaining a strong eye for detail identifying any sourcing, negotiating with, supervising contractors where applicable
- Acting as a first point of contact: dealing with correspondence and phone calls
- Personal shopping
- Organising personal commitments including travel, dinner reservations and childcare
CLIENT ADVISOR
BLUMARINE
Milano, Italy
2018.08 - 2020.01
- I have served important international clients, specifically Arab clients (royal families, politicians and famous people)
- Take on senior roles such as hosting clients, complaints and handling and transactions in a fast paced environment.
- Respected Blumarine Brand standards in terms of grooming and behavior.
- Attended training programs to further develop brand awareness and skill set such as: Vip client management, brand history and different collections.
BUTLER ARABIC SPEAKING
KEMPINSKI GRAND HOTEL DES BAINS ST. MORITZ ***** L
St. Moritz, Switzerland
2015.06 - 2016.01
- Welcomed guests in a warm and friendly manner.
- Able to respond to guest inquiries and requests in a timely, kindly, and efficient aspect.
- Able to maintain the high standard of the hotel.
Education
High School Diploma - Tourism Section
Istituto Tecnico "Ezio Vanoni"
Menaggio CO, Italy 2008.01 - 2014.01
Skills
- Client Relationship Management
Build and maintain long-term VIP client relationships using CRM insights and proactive, personalized outreach
- Sales & Business Performance
Consistently exceed KPIs through strategic selling and performance-driven decision making
- Luxury Brand Representation
Acting as a true ambassador by delivering expert product knowledge and storytelling
- Communication & Interpersonal Skills
Communicate with polish and emotional intelligence across diverse, international clientele in English, Italian, and Arabic
Languages
ARABIC, ITALIAN
Native
English
Advanced
C1
French
Intermediate
B1
Timeline
SENIOR CLIENT ADVISOR
XERJOFF - HARRODS
2024.06 - 2026.01
SENIOR CLIENT ADVISOR
PRADA
2023.07 - 2024.02
SENIOR CLIENT ADVISOR
ERMANNO SCERVINO
2022.12 - 2023.04
PERSONAL ASSISTANT
PRIVATE ROYAL FAMILY
2021.01 - 2022.01
CLIENT ADVISOR
BLUMARINE
2018.08 - 2020.01
BUTLER ARABIC SPEAKING
KEMPINSKI GRAND HOTEL DES BAINS ST. MORITZ ***** L
2015.06 - 2016.01
High School Diploma - Tourism Section
Istituto Tecnico "Ezio Vanoni"
2008.01 - 2014.01