Summary
Overview
Work history
Education
Skills
Personal Information
Training - British Red Cross
Timeline
Generic

Shaun Cooper

Thornton - Cleveleys

Summary

I am a self-motivated and highly committed Service Coordinator with extensive experience across various industries. Currently, I am seeking to broaden my horizons by joining a large, workforce-committed company. I am eager to take on a new, challenging role that will foster my professional growth.

With a solid background in Business Management, I have honed my skills in buying and selling jewellery, managing distribution, stock control, and delivering exceptional customer service. My organizational abilities and excellent communication skills have been key to my success.

Recently, I have acquired new skills specific to my current role, which I believe can be effectively applied to a more demanding position. As a positive and energetic individual, I am focused on continuous improvement and am open to opportunities in any sector. I am confident in my ability to quickly and effectively learn new skills.

I thrive under pressure and am ready to embrace a new challenge that will utilize my existing skills while allowing me to continue learning and contributing to the success of the business.

Driven to deliver high-quality service and consistent results, I am eager to harness my interpersonal skills, collaboration, and problem-solving abilities in a new role.

Overview

38
38
years of professional experience
4
4
years of post-secondary education

Work history

Health Service Coordinator

The British Red Cross
01.2021 - Current
  • Assisting Local NHS Trusts with discharge planning of service users from a busy fast passed hospital.
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Set up and managed several seasonal Surge Assisted Discharge Services throughout the region.
  • Completing risk assessments for safer discharges.
  • Supporting people home and ensuring a safe environment.
  • Team management of support workers and volunteer's
  • Management of current projects.
  • Remote contract management for Surge services
  • Production of monthly, quarterly and annual KPI reports for commissioners.
  • Maintaining and improving contracts with trusts.
  • Completing team 121’s and appraisals.
  • Recruitment of paid staff and volunteers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved efficiency and productivity by acquiring new skills.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Supported administrative staff to maintain smooth daily operations.
  • Adapted to unforeseen challenges with proactive, flexible approach.

Team Support worker

The British Red Cross
01.2020 - 01.2021
  • Assisting with the discharges of service users from the hospital
  • Completing risk assessments for safer discharges
  • Supporting people home and ensuring a safe environment
  • Leasing with members of the Hospital trust.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Assisted service users to obtain and access community resources.
  • Listened to clients' current struggles to signpost relevant support.
  • Adapted support where possible to increase service accessibility.

Owner

Gemini body jewellery (Self-employed- Partnership)
01.2003 - 01.2021
  • Managing customer service
  • Stock control using custom developed software
  • Order distribution (of average 150 orders per day)
  • Purchasing control - Production schedule for 700 SKU’s
  • Production and manufacturing forecasting
  • Accounting of company assets
  • Advertising and marketing campaigns.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Promoted company products and services on social media to increase brand awareness.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Maintained organisational compliance with applicable legislation and regulations.

Contacts manager / Traffic safety officer

D&N Traffic Management
01.1997 - 01.2003
  • Project management
  • Heavy plant management and delivery
  • Organizing traffic management contracts to chapter 8 standard
  • Council liaison to organize road closures.
  • Monitored health and safety measures for guaranteed compliance.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Logistics Coordinator

Chamberlain Phipps
01.1990 - 01.1997
  • Loading/ off-loading vehicles
  • Hazardous materials management in chemical stores
  • Multi drop delivery work
  • Forklift driving
  • Responsible for nationwide route organization for fleet delivery.
  • Liaised with customers and other departments to plan timely transportation of goods.

House/office removals (Self-employed)
01.1987 - 01.1990
  • Pricing jobs for potential customers
  • Organizing transport management
  • Handling household contents and loading for removal
  • Careful packing of customers’ personal belongings
  • Managing staff/ advertisement.

Education

CSEs O Level - Maths, English, Science, Technical drawing , Design + Technology

Mereway upper school
Northampton, Northamptonshire
09.1982 - 07.1986

Skills

  • My greatest strength lies in my ability to thoroughly analyze problems and provide constructive solutions that are both practical and innovative
  • Paying close attention to detail to ensure that solutions are effective and efficient
  • I am comfortable working independently or as part of a team
  • Microsoft Office
  • Deadline management
  • Person-centred practise
  • Leadership
  • Resourcefulness
  • Problem-solving
  • Team building
  • Safeguarding Adults
  • Customer Relationship Management
  • KPI Reporting

Personal Information

Date of birth: 05/30/69

Full UK Driving Licence - Access to vehicle.

Training - British Red Cross

  • Safeguarding Children and Adults
  • Manual Handling Passport Scheme (A, B & C)
  • Project Management Essentials
  • Dementia awareness
  • Infection Prevention Control

Timeline

Health Service Coordinator

The British Red Cross
01.2021 - Current

Team Support worker

The British Red Cross
01.2020 - 01.2021

Owner

Gemini body jewellery (Self-employed- Partnership)
01.2003 - 01.2021

Contacts manager / Traffic safety officer

D&N Traffic Management
01.1997 - 01.2003

Logistics Coordinator

Chamberlain Phipps
01.1990 - 01.1997

House/office removals (Self-employed)
01.1987 - 01.1990

CSEs O Level - Maths, English, Science, Technical drawing , Design + Technology

Mereway upper school
09.1982 - 07.1986
Shaun Cooper