Sharon Wiles
London
Summary
I am currently an integrative counselling student with my core leaning towards psychodynamic, existential, CBT and person-centred approaches. I believe that people have it within themselves to grow given the right conditions and my role will be to empower them to do this. I am outgoing and motivated seeking placement in counselling agencies to gain hands-on experience. I am patient, outgoing and friendly with strong drive to succeed.
Overview
13
13
years of professional experience
Work History
Listening Volunteer
Samaritans of Croydon and Sutton
London
10.2021 - Current
- As well as listening volunteer I am also the following: online chat volunteer, email volunteer, mentor, outreach and EDI Lead.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Entered data into computer systems, updating records, and files with new information.
- Empowered callers to negotiate with resource providers and make decisions on own behalf.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Offered support and assistance to community members.
Administration Assistant
CareToListen Low Cost Counselling and Training School
London
01.2022 - 05.2022
- Conducted research online using search engines such as Google or Yahoo!
- Scheduled appointments between clients and customers and internal staff members.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitation of onboarding of Level 2 and Level 3 Counselling courses
Finance Professionalism Training Lead
HM Treasury
London
06.2019 - 06.2020
- Management of Finance Fast Track and Fast Stream Trainees.
- Offered specific training programs to help workers generalized and job-specific abilities.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Implemented training improvements to achieve desired results.
- Collaborated with internal teams to produce and maintain knowledge base content.
Senior Personal Secretary
HM Treasury
London
01.2011 - 06.2019
- Answered phone calls and emails promptly, providing accurate information to callers.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Ordered supplies for the office; monitored inventory levels to ensure adequate stock is available at all times.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Education
Level 4 Diploma in Therapeutic Counselling - Counselling
Spurgeon's College
189 South Norwood Hill, London SE25 6DJ06-2025
Level 3 Certificate in Counselling Studies - Counselling
Spurgeon's College
189 South Norwood Hill, London SE25 6DJ06-2023
Level 2 Certificate in Counselling Skills - Counselling
Spurgeon's College
189 South Norwood Hill, London SE25 6DJ01-2023
Skills
- Active Listening
- Collaboration
- Flexible and Adaptable
- Critical Thinking
- Planning
- Relationship Building
- Dependable and Responsible
- Organization and Time Management
- Communication skills
- Interpersonal skills
- Time management skills
- Strong organisational skills
- Ability to multitask
- Attention to detail
- Administration skills
- The ability to work well with others Team player
- Flexible and open to change
- Patience and the ability to remain calm in stressful situations
- Knowledge of English language
Business management skills
Excellent verbal communication skills
Affiliations
- Part of Croydon and Sutton Samaritans Training Team. Duties include facilitating skills practice and providing BEAR feedback.
- Equity, Diversity and Inclusion Lead for Croydon and Sutton Samaritans. Duties include representing the Branch in all diversity issues. Responsibility for taking forward Samaritans EDI 4 year action plan.
- Mentoring new volunteers at Croydon and Sutton Samaritans
as part of an 8 week programme and ongoing support when necessary.
British Association for Counselling and Psychotherapy
- Student Member
References
References available upon request.
Timeline
Administration Assistant
CareToListen Low Cost Counselling and Training School
01.2022 - 05.2022
Listening Volunteer
Samaritans of Croydon and Sutton
10.2021 - Current
Finance Professionalism Training Lead
HM Treasury
06.2019 - 06.2020
Senior Personal Secretary
HM Treasury
01.2011 - 06.2019
Level 4 Diploma in Therapeutic Counselling - Counselling
Spurgeon's College
Level 3 Certificate in Counselling Studies - Counselling
Spurgeon's College
Level 2 Certificate in Counselling Skills - Counselling
Spurgeon's College
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