Summary
Overview
Work history
Education
Skills
Timeline
ResearchAssistant

sharon short

Bideford

Summary

Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing sales orders and displays.

During my time at morrisons I have also held the position of replen manager, operations manager, fresh manager and night manager.

I have an exemplary sick record and believe in loyalty honesty and reliability.

Overview

22
22
years of professional experience
2
2
years of post-secondary education

Work history

Duty Manager

morrisons
Bideford, Devon
03.2008 - Current
  • Stored cash floats and delivered secure banking procedures.
  • Wrote end of shift reports to facilitate service continuity.
  • Oversaw emergency procedures and administered first aid.
  • Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalized service.
  • Led team of 30+ to deliver top-quality service and achieve company targets.
  • Improved team performance by conducting reviews and KPI data analysis.
  • Liaised with auditors and prepared facilities to support successful audits.

Head Housekeeper

Hartland forest golf and leisure park
Woolsery Bideford , Devon
03.2006 - 03.2008
  • Managed and supervised a team of 12 housekeeping staff to consistently exceed guest expectations.
  • Created a safe environment for guests and staff, verifying all cleaning materials were used and stored in compliance with COSHH regulations.
  • Received cleaning supply deliveries, checking products delivered against order forms to verify accuracy.
  • Interviewed, recruited and mentored 6 new hires to successfully pass their probation period.
  • Updated training programmes to enhance employee performance.
  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Completed shift reports for smooth handovers and Back of House operations.

Night Team Manager

morrisons
Bideford, Devon
03.2001 - 03.2006
  • Organized briefing for night shift staff to follow instructions.
  • Scheduled work hour shifts to produce full staff during peak hours.
  • Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
  • Maintained safe and secure environment by monitoring signs of disruptive behaviour.
  • Performed concise and accurate handovers to day manager at end of shift.
  • Reported suspicious activities to authorities and security department.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Streamlined processes to improve and optimise office operations.

Education

National btec diploma - business and finance

north devon college
Barnstaple, Devon
09.1991 - 05.1993

GCSEs - Maths, English lit, English lang,chemistry, geography, biology, french, german, home economics,

Holsworthy Community College
Holsworthy

Skills

  • Teamwork and collaboration
  • Merchandising and display management
  • Visiting customer locations
  • Acquiring clients
  • Order processing
  • Scheduling understanding
  • Company processes
  • Problem solving strength
  • Product knowledge
  • Self-motivated
  • Face-to-face selling
  • Customer service
  • Customer relations

Timeline

Duty Manager

morrisons
03.2008 - Current

Head Housekeeper

Hartland forest golf and leisure park
03.2006 - 03.2008

Night Team Manager

morrisons
03.2001 - 03.2006

National btec diploma - business and finance

north devon college
09.1991 - 05.1993

GCSEs - Maths, English lit, English lang,chemistry, geography, biology, french, german, home economics,

Holsworthy Community College

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sharon short