Sharon Rolfe

• Responsible for handling all IT and Infrastructure activities such as researching, planning, coordinating and directing teams to achieve end goals
• Designed and implemented a bespoke practice management system (PMS) for approximately 50 sites (including 3 hospitals).
• Manage and chair product design and development change meetings, bespoke improvements and software roll outs.
• Leader of implementation, progress and deployment of a wide range of IT projects
• Chair infrastructure, departmental and vendor meetings, ensuring co-ordination of all projects and solutions introduced to the business.
• Overseeing IT department engineers providing 24/7 PMS training and support as well as all software, hardware and digital services to achieve efficient and reliable business running.
• Support as well as hardware installations, diagnostics and remedial actions.
• Contribute to decisions on IT infrastructure's architecture, strategy and process
• Implementing brand new systems
• Implementing new policies, provide training and guidelines to help support any necessary changes.
• These policies can relate to cybersecurity, internal business safety or best practice
• Managing IT Costs and budget
• Skills:
• Problem solving
• Analytical thinking
• Technical skills
• Time management
• Leadership
• Assessed project requirements and identified appropriate resources needed for execution.
• Conducted post-project reviews with lessons learned incorporated into future strategies for continuous improvement.
• Negotiated contracts with vendors, secured cost-effective services and products.
• Advised on process improvements based on performance metrics analysis.
• Oversaw change requests, guaranteed minimal disruption to ongoing work levels.
• Monitored risk management processes for optimal mitigation of potential issues.
• Streamlined communication with stakeholders for effective project delivery.
• Managed vendor relationships, securing beneficial terms and conditions.
• Ensured quality assurance procedures were adhered to, maintaining high standards across all deliverables.
• Recommended technical solutions to enhance operational efficiency and effectiveness.
• Led cross-functional teams for successful implementation of IT projects.
• Delivered efficient project management by overseeing all phases of the software development lifecycle.
• Implemented Agile methodologies to increase team productivity and efficiency.
• Developed detailed project plans to ensure timely completion of tasks.
• Achieved customer satisfaction by delivering projects within budgetary constraints and timelines.
• Coordinated system testing activities, ensured all functionalities performed as expected before launch.
• Utilised Microsoft Project tools for streamlined task scheduling and tracking progress.
• Coordinated resource allocation, ensuring smooth progress towards project goals.
• Provided leadership during crisis situations, resulted in swift resolution without major disruptions.
• Facilitated regular team meetings, promoting open communication amongst members.
• Conducted risk assessments and implemented mitigation strategies.
• Coordinated project resources, allocating tasks based on team members' strengths and skills.
• Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
• Implemented change management processes to adapt to evolving project requirements.
• Collaborated across teams to align and deliver overarching business strategy.
• Installed new technologies without disrupting workflow.
• Liaised with service users and business managers to meet computing requirements
• Assessed system performance to advise on possible updates and improvements.
• Observed workflow to establish system development priorities.
• Maintained system security through regular testing and servicing.
• Led information and communications strategy development.

• Responsible for general management and organisation of veterinarians, nursing and reception team 24/7, 365 days/year.
• Facilitated successful audits through meticulous record-keeping and documentation.
• Increased patient engagement with implementation of educational materials.
• Handled complaints professionally, resulting in increased patient satisfaction levels.
• Enhanced practice efficiency by streamlining administrative processes.
• Maintained optimum stock levels through careful inventory management.
• Managed staffing schedules, ensuring optimal coverage during peak times.
• Recruited high-quality medical and support staff to enhance service delivery.
• Ensured timely invoicing and payment collection from patients, maintaining financial stability.
• Fostered inclusive culture and promoting staff retention rates.
• Mitigated risks by enforcing strict health and safety protocols.
• Launched patient feedback program to improve service quality.
• Liaised effectively with medical professionals for seamless care coordination.
• Developed comprehensive operational policies to ensure regulatory compliance.
• Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
• Coordinated regular staff meetings and performance reviews to meet practice objectives.
• Complied with and maintained knowledge of government legislation and regulations.
• Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
• Communicated agreed practice policy to staff and introduced systems for support.
• Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
• Attended health conventions to monitor product and service evolutions.
• Responsible for management and smooth running of 24 hour emergency clinic as well as coordinating with veterinary clinics to whom this service is offered.
• Primary point of contact for management issues between various clinics.
• Chair monthly group management meetings.
• Continually improving existing systems and procedures to ensure smooth running.
• In charge of organising working rota for both day and night staff.
• Liaise with Practice Administrator regarding bookkeeping, accounting and budgeting.
• Ensure invoicing and debt collection operates smoothly, and setting up payment plans where necessary.
• Responsible for dealing with difficult customers, client queries and complaints.
• Qualified First Aider and Supervisor
• Health and Safety officer
• Registered Radiation Supervisor
• Marketing coordinator, designing of all adverts and negotiating all contracts.
• Responsible for advertising, interviewing, recruitment and training of all new staff members.
• Co-ordinate on-line computer upgrades and IT problems and discuss necessary program changes
• Responsible for meeting with Sales Representatives and negotiating discounts and deals.
• Assists clients by visiting their homes to feed and medicate their animals.
• Co-ordinate Nursing Clinics (Kitten/Puppy Socialisation Classes, Weight Checks, Diabetic Clinics, Dental Checks, Behavioural Talks)
• Achieved Veterinary Practice Standards Award in 2002
• Handled administrative tasks efficiently

• Responsible for managing day to day business, organising colleagues and clinical work rotas.
• Report problems and arrange monthly meetings with to business teams and owners
• Responsible for all accounting and budgeting
• Sole responsibility for all invoicing, debt collection, dealing with client complaints, price changes and stock control.
• Practice Health and Safety representative, responsible for updating and implementing Health and Safety standards
• First Aid representative
• Responsible for nursing teams as well as reception staff, sorting out rota's and meetings, as well as training of nurses.
• Initiate setting up and management of Nursing Clinics (Obesity clinics, Puppy parties and Senior Pet Checks)
• Responsible for organising and managing night nurse emergency rota
• Responsible for all computer upgrades, leasing with computer company regarding problems and resolving thereof.

• Worked on rotation with two other nurses covering reception and theatre duties.
• Booking appointments, entering medical data, ordering drugs and stock.
• Monitoring all anaesthetics, assisting in theatre, responsible for all pre and postoperative patients.
• Worked night shifts as both nurse and receptionist, monitoring all calls, assessing cases, admitting emergencies and recording data.

• Assisted in training student nurses.
• Coordinated rotation and scheduling for student nurses' training.
• Participated in both day and night emergency shifts.
• Fulfilled qualified nursing duties pre- and post-operatively.

• Managed daily operations of reception and hospital staff.
• Assisted with stocktaking and ordering for hospital and branch surgeries.
• Transported sick animals from branch surgeries to hospital.
• Provided radiography assistance during small animal orthopaedic surgeries, including anaesthesia, medication, and intensive care.
• Supported surgery and aftercare for referred exotic animals.
• Facilitated setup of exotic clinic/nursing home for abandoned monkeys, birds, and reptiles.

• Conducted telephonic interviews for market research purposes.
• Processed data efficiently to support research outcomes.
• Assisted with various administrative tasks as required.

Oversee 500 sow breeding unit

Ensure stringent Health and Safety measures met

Ensure stringent feeding measures met

Oversee good husbandry and care in farrowing unit

Coordinate and oversee care of sick bay

Chair staff meetings daily