Sharon Macfarlane

• Enhanced team productivity by streamlining processes and implementing time-saving strategies.
• Mentoring Assistant Analysts and Analysts, fostering development while enhancing overall team performance.
• Collaborate with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Generated ad-hoc reports to evaluate specific business requirements.

Responsible for the Management of AD Groups & File Rights

Manage Group Policies

Create New Users & Leavers Processes

Testing & Amending Applications for deployment

Imaging & Testing of new devices

Resolve Problematic Tickets

Accurately Log & Progress Tickets

Produce knowledgebase documentation

Create new procedures for Mobile phone setup

Collation of non-compliant software arrange updates.

provide first line support for Novell NetWare, Windows NT & Peer to Peer Networking within both Services and also all hardware and software used within our Services. As part of my main duties I am in a small helpdesk team and provide support for Novell Netware, Windows NT & Peer to Peer Networking. I provide support, server maintenance & backup implementation for Netware 5.1 & 6 Servers and 4 NT Application Servers, which are distributed over a large geographical area. This team supports over 1000 pc’s/laptops and 2000 users. I have knowledge of DataEase and am called upon to support and amend current Databases to user specifications and plan timescales for this, taking into consideration resources available. I am often required to prioritise users’ problems and needs dependant on the situation

Providing first line Network Support and adhoc training to all computer users within Personnel. Providing support in both Hardware and Software. Liaising with Chief Executives IT Support team when required. Developing new databases in DataEase. Responsible for all workplace assessments being carried out. Responsible for ID password confidentiality and virus protection.

General clerical duties. Processing of invoices, BACS Payments & squaring daily reports

• Completed data entry tasks with accuracy and efficiency.
• Compiled data and reviewed information for accuracy prior to input.
• Sorted documents and maintained organized filing process.
• Identified data entry errors and reported to necessary departments.

General duties including typing, filing, switchboard and calculating daily record logging sheets.