Marcus Antony McDermott-Restrepo
Edinburgh,Scotland
Summary
Multilingual professional with expertise in verbal communication and complaint resolution, known for a positive attitude and welcoming personality. Demonstrates strong organisational skills and reliability, ensuring quality control and environmental hygiene. Committed to mentoring and coaching, with a courteous and professional demeanour. Career goal includes leveraging language proficiency in English, Spanish, and German to enhance customer relations in a dynamic environment.
Overview
4
4
years of professional experience
Work history
Senior bartender
Robertson's 37 Bar
Edinburgh, City of Edinburgh
2025.02 - 2025.12
- Coordinated timely glassware cleaning to maintain ample supply during busy periods.
- Demonstrated flexibility in handling various shifts including weekends holidays as required.
- Trained fellow staff members on drink preparation, resulting in consistent quality.
- Resolved customer complaints swiftly with diplomacy and tact for improved relations.
- Organised special events at the bar including tastings, theme nights and promotional parties for increased patronage.
- Increased repeat business through attentive customer service and relationship building.
- Exhibited ability to work under pressure maintaining high standards despite heavy rush.
- Cultivated a friendly atmosphere with excellent interpersonal skills.
- Exhibited mastery of mixology to create innovative cocktails for patrons' enjoyment.
- Enhanced customer experience through expert knowledge of spirits, wines and beers.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Bartender/Waiter
Maki & Ramen
Edinburgh, City of Edinburgh
2023.05 - 2024.11
- Increased upselling success rate by learning about various drink profiles and preferences.
- Adapted swiftly to new cocktail recipes, enhancing menu variety.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Checked identification to ensure legal age requirements for alcohol consumption were met.
- Kept customers satisfied with timely service delivery.
- Built rapport with patrons for improved customer experience.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Utilised POS systems efficiently to process orders quickly.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Enhanced customer experience by suggesting food pairings with beverages.
Officer Cadet
CEUOTC
Edinburgh, City of Edinburgh
2023.09 - 2024.06
- Enhanced endurance by participating in rigorous physical conditioning programmes regularly.
- Promoted positive behaviour amongst squad members through modelling professionalism.
- Enhanced team morale by leading and motivating peers in challenging environments.
- Fostered discipline with enforcement of strict rules and regulations.
- Developed resilience through exposure to harsh weather conditions whilst conducting outdoor exercises.
- Demonstrated strategic thinking, resulting in effective problem-solving under pressure.
- Maintained physical fitness levels, contributing positively to overall performance level on the field.
- Navigated complex terrains using advanced orienteering skills to reach objectives swiftly.
- Undertook intensive training courses to develop leadership skills.
- Exercised sound judgement during crisis situations, maintaining calm under stress.
- Practiced diligent attention to detail when inspecting uniforms and equipment for readiness checks.
- Utilised excellent communication skills for efficient coordination amongst team members.
- Maintained professional appearance through uniform care.
- Maintained fitness levels to meet physical demands of duties.
- Trained in basic first aid principles to provide emergency medical assistance.
- Demonstrated marching, turning and saluting at cadet events.
- Managed logistics supply chain efficiently, ensuring all units were well-equipped at all times.
Cocktail bartender
Black Ivy Restaurant and Boutique Hotel
Edinburgh, City of Edinburgh
2022.01 - 2022.09
- Ensured satisfaction by quickly addressing any customer complaints or issues.
- Enhanced customer experience by creating unique and personalised cocktails.
- Collaborated effectively with team members during rush hours for efficient service delivery.
- Managed opening and closing duties including restocking the bar and preparing garnishes for next shift, ensuring smooth transitions between shifts.
- Handled cash transactions for smooth checkouts.
- Upheld strict hygiene practices in line with health and safety regulations.
- Maintained cleanliness of bar area, ensuring a welcoming atmosphere.
- Created visually appealing garnishes for cocktails, enhancing presentation standards.
- Assisted in stock management to ensure availability of all ingredients.
- Demonstrated knowledge of spirits, wines and beers to guide customer choices.
- Delivered efficient service during peak hours, maintaining high standards of quality.
- Learned mixology techniques from experienced bartenders, continuously improving skills and expertise.
- Facilitated outstanding guest service experiences in high-volume settings.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Master of Arts - History
University of Edinburgh
Edinburgh 2023.09 -
International Baccalaureate -
Deutsche Schule Medellin
Medellin, Colombia 2007.01 - 2021.11
A-Levels - History, Spanish and German
Bath Academy
Bath, Bath and North East Somerset 2022.09 - 2023.06
Skills
- Fluent in English, Spanish, and German
- Positive attitude
- Welcoming personality
- Environmental hygiene
- Professional demeanour
- Quality control
- Mentoring and coaching
- Verbal communication
- Complaint resolution
- Courteous
- Organised and reliable
- Physical endurance
Accomplishments
Committee president at high school's Model United Nations and a committed participant for 5 years. Member of the executive committee of the Latin American Society at the University of Edinburgh from 2023-2024.
Founder and president of the University of Edinburgh Orthodox Christian Student Society.
Languages
English
Native
Spanish
Native
German
Fluent
Timeline
Senior bartender
Robertson's 37 Bar
2025.02 - 2025.12
Officer Cadet
CEUOTC
2023.09 - 2024.06
Master of Arts - History
University of Edinburgh
2023.09 -
Bartender/Waiter
Maki & Ramen
2023.05 - 2024.11
A-Levels - History, Spanish and German
Bath Academy
2022.09 - 2023.06
Cocktail bartender
Black Ivy Restaurant and Boutique Hotel
2022.01 - 2022.09
International Baccalaureate -
Deutsche Schule Medellin
2007.01 - 2021.11