SHARON HILLIER
Lyneham,WILTSHIRE
Summary
Working in Nurseries and working with children of ages between 10 months to 4 years.
Administrator with a background in office operations, customer service, and care-focused support. Manages electronic records, appointment scheduling, filing systems, supplier contact, and confidential information with strong attention to detail and clear communication.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Nursery Practitioner
Agencies
London, London
03.2026 - Current
- Establish strong alliances and communication with staff, parents and carers to facilitate early learning needs.
- Inform managers of any concerns or issues of parents and children respecting confidentiality with privacy regulations.
- Participate in regular training to reqiure more knowladge and enhance skills.
ADMINISTRATOR
Sparks Commercials
Swindon
04.2023 - Current
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR). Set up new files and assigned tracking numbers.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Served as main point of contact for outside vendors, connecting with relevant personnel or department.
- Managed client communications by answering phones and corresponding through email. Scheduled appointments and maintained master calendar.
- Supported managers with proactive, efficient clerical support to maintain smooth running operations.
- Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
- Liaised with suppliers, negotiated contracts, and oversaw office supplies inventory to maintain optimal stock levels.
ADMINISTRATOR
Chippenham ARC Group
Chippenham
01.2022 - 03.2023
- Built and maintained courteous and effective working relationships.
- Maintained a calm and professional demeanour in handling difficult or irate customers, defusing potential complaints.
- Managed multiple phone lines, accurately directing calls to appropriate departments or personnel.
- Maintained calm and professional demeanour while dealing with complaints for exemplary customer service.
- Managed front desk operations, handling matters including answering phones, replying to emails, taking bookings and welcoming customers.
RE-ENABLER
Swindon Borough Council
Swindon
08.2020 - 12.2021
- Provided elderly care, offering companionship and assistance with daily living activities to enhance quality of life.
- Assisted elderly residents with daily personal care, including bathing, dressing, and grooming, to maintain hygiene standards.
ADMINISTRATOR
Fleetcor
Swindon
01.2019 - 05.2020
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
- Handled high-volume telephone calls to address and resolve customer queries.
- Collaborated with team members to share best practices and improve service delivery standards.
RETIREMENT LIVING ASSISTANT
Riverside
Swindon
11.2017 - 12.2018
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Greeted visitors and appropriately directed to designated areas.
- Observed set rules and regulations in completing duties, resulting in high-quality and standardised work.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Carried out personal care tasks, including meal assistance, toileting and mobility support.
- Provided emotional support and companionship, building trusting relationships.
- Maintained and updated patient notes, ensuring accuracy and confidentiality.
- Delivered empathetic support to patients and families, addressing concerns and alleviating anxieties.
HOUSING OFFICER & CARER
Gloucestershire County Council
Gloucester
05.2012 - 09.2017
- Adhered to health and safety regulations, maintaining a safe working environment.
- Handled customer concerns and escalated major issues to supervisor.
- Provided emotional support and companionship, building trusting relationships.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Supported client mental health with reading, games and activities.
- Maintained supply of healthy ingredients, snacks and meal options for clients.
Education
Safeguarding and challenging behaviours level 2
Aspire
London, ENG01-2026
Full Paediatric Blended Fist Aid
wiltshire council
Wiltshire 01-2026
St Josephs Comprehensive
SwindonSkills
- General office
- Outstanding customer
- Attention to Detail
- Administration
- Communication
- Customer relationship
- Written and verbal
- Administrative
- Building
- Service
- Microsoft office suite
- Operational support
- Proficiency
- Safeguarding children
- Paediatric first aid
- Early years support
- Child development
- Record keeping
- Patient and caring
- Care planning
- Trust building
- Building trust with children
- Building trusting relationships
- Active listener
- Age-appropriate learning
Certification
- Safeguarding level 2 Challenging behaviours level 2.
- Full paediatric blending first aid
Timeline
Nursery Practitioner
Agencies
03.2026 - Current
ADMINISTRATOR
Sparks Commercials
04.2023 - Current
ADMINISTRATOR
Chippenham ARC Group
01.2022 - 03.2023
RE-ENABLER
Swindon Borough Council
08.2020 - 12.2021
ADMINISTRATOR
Fleetcor
01.2019 - 05.2020
RETIREMENT LIVING ASSISTANT
Riverside
11.2017 - 12.2018
HOUSING OFFICER & CARER
Gloucestershire County Council
05.2012 - 09.2017
Safeguarding and challenging behaviours level 2
Aspire
Full Paediatric Blended Fist Aid
wiltshire council
St Josephs Comprehensive