Sharon Gledhill

• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Planned and managed resources and budget to support and deliver objectives.
• Guided staff to bolster overall team performance, resilience and cohesion.

Maintained high welfare for all animals.

Trained sea lions and various bird species for educational displays.

Organised recruitment and staff rota.

Recorded all animal records.

Analysed training needs to determine learning styles.

Assigned training exercises and skill assessments to newly hired employees.

• Accepted payments and wrote receipts, answered calls and performed other reception duties.
• Provided animal care information on behaviour and parasite control.
• Examined pets on arrival and prioritised treatment based on care needs to maintain optimal patient flow.
• Maintained cleanliness and hygiene of practice, creating safe environment for staff and patients.
• Cared for, exercised and groomed hospitalised patients.
• Maximised patient wellbeing by providing detailed, effective at-home directions for medication usage.
• Educated pet owners on key aspects of animal health to improve patient health and wellbeing.
• Offered steadfast emotional support to animal owners throughout distressing periods.
• Recorded and maintained clinical and office records of animals attending surgery.
• Calculated, prepared and administered medications under veterinarian instruction.
• Performed radiography, urine tests and other routine and laboratory tests to diagnose health conditions.
• Maximised Veterinary Surgeon's productivity, completing preparatory work for surgical procedures.
• Disinfected medical implements, surgical rooms and transportation devices to maintain hygiene.
• Held and monitored animals during operations.