Sharon Crichton
East Kilbride,South Lanarkshire
Summary
I'm a highly motivated person with a strong background in customer service and a proven track record of target achievement. Adept at planning and organisation, utilising a methodical approach to ensure efficient operations. Great communication and interpersonal skills, combined with experience in cash handling and merchandising, contribute to delivering outstanding service.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
Work history
Sales and service adviser
Debenhams
Glasgow, Lanarkshire
05.2014 - 08.2020
- Delivered excellent customer service, ensuring repeat business.
- Provided comprehensive product knowledge to customers, enhancing their shopping experience.
- Minimised customer queueing through efficient till operation.
- Performed daily financial tasks including cash handling, till operation and end-of-day banking procedures.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Opened store account cards to a high standard exceeding targets
Team Manager
The Co-Operative Food
Anniesland, Glasgow
06.2009 - 06.2013
- Supported store manager to achieve KPI's
- Ensured first class customer service was provided at all times
- Branch charging and credits
- Price indication
- Cash office
- HR
- Coaching and developing staff members
- Health and safety
- Interviewing and hiring of staff
- Processing wages
- Range reviews
- Implementing plans
- Staff schedules
Services Trading Manager
Somerfield stores Ltd
Glasgow, Lanarkshire
03.2008 - 06.2009
- Supported store manager to achieve KPI's
- Ensured first class customer service was provided at all times
- Branch charging and credits
- Price indication
- Cash office
- HR
- Coaching and developing staff members
- Health and safety
- Interviewing and hiring of staff
- Processing wages
- Range reviews
- Implementing plans
- Staff schedules
Administration/EPOS Supervisor
Somerfield Stores Ltd
East Kilbride, South Lanarkshire
03.1997 - 03.2008
- Customer service
- Administration
- Branch charging and credits
- Price indication
- Quality control
- Duty managing
- Training and supervising staff
- Cash office
Sales consultant
The Big L
East Kilbride, South Lanarkshire
07.1994 - 09.1997
- Customer service
- Achieving set sales targets
- Merchandising
- Cash handling
- Store housekeeping
Supervisor
Saxone Ltd
East Kilbride, South Lanarkshire
10.1990 - 03.1994
- Customer service
- Setting and achieving daily sales and targets
- Training staff members
- Shop organisation
- Merchandising
- Cash handling
- General store housekeeping
- Supervising staff members
Education
Scottish Qualifications Certificate - Administration
Sight & Sound Education Ltd
Glasgow, Glasgow City 08.1991 - 08.1992
GCSEs - High School Education
Hunter High School
East Kilbride 08.1986 - 08.1991
Skills
- Customer service
- Communication skills
- Target achievement
- Planning and organisation
- Methodical approach
- Interpersonal skills
- Cash handling
- Merchandising
Affiliations
- I love spending time with my partner and children. I enjoy walking especially in nature. I love music, concerts and theme parks. I enjoy the odd game of pool and love playing scrabble.
References
References available upon request.
Timeline
Sales and service adviser
Debenhams
05.2014 - 08.2020
Team Manager
The Co-Operative Food
06.2009 - 06.2013
Services Trading Manager
Somerfield stores Ltd
03.2008 - 06.2009
Administration/EPOS Supervisor
Somerfield Stores Ltd
03.1997 - 03.2008
Sales consultant
The Big L
07.1994 - 09.1997
Scottish Qualifications Certificate - Administration
Sight & Sound Education Ltd
08.1991 - 08.1992
Supervisor
Saxone Ltd
10.1990 - 03.1994
GCSEs - High School Education
Hunter High School
08.1986 - 08.1991