Mark Deal
Whitstable,kent
Summary
Accomplished professional with a strong background in target achievement, risk management, and supplier negotiation. Demonstrates expertise in resource optimisation, technical report writing, and ethical decision making. Known for excellent communication skills, time-management abilities, and a commitment to customer service excellence. Proficient in Just In Time stock control and process improvement, showcasing resourcefulness in all tasks. Career goal includes leveraging skills to drive organisational success and continuous improvement.
Driven Sales and Service Adviser with exceptional communication skills and client-focused approach. Excelled in increasing customer satisfaction and retention through personalised service and problem-solving. Consistently enhanced sales performance by identifying customer needs and delivering tailored solutions.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
25
25
years of professional experience
Work history
Sales and service adviser
lipscombs volvo
Canterbury, Kent
05.2012 - Current
- Managed stock inventory effectively reducing wastage and saving costs.
- Streamlined internal procedures, enhancing operational smoothness and productivity.
- Increased customer satisfaction by resolving product and service issues promptly.
- Met sales targets through proactive client engagement.
- Conducted end-of-day reconciliation tasks ensuring financial accuracy.
- Provided comprehensive product knowledge to customers, enhancing their shopping experience.
- Optimised sales process to improve overall efficiency in workplace.
- Developed new client relationships for business growth.
- Improved sales performance with effective communication strategies.
- Built strong relationships with clients to drive loyalty.
- Resolved customer complaints efficiently, maintaining high level of customer satisfaction.
- Undertook regular training sessions to keep abreast with latest industry trends.
- Delivered excellent customer service, ensuring repeat business.
- Participated actively in team meetings, contributing towards goal achievement.
- Enforced service standards to maintain establishment reputation for excellence.
Parts Adviser
mercedes benz croydon
Croydon, City of London
01.2005 - 06.2011
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Sales and service adviser
dees of wimbledon
Wimbledon, Merton
01.2000 - 01.2005
- Forecasted future sales trends based on past data allowing for more accurate planning.
- Promoted store products for increased revenue generation.
- Built strong relationships with clients to drive loyalty.
- Coordinated with marketing department for promotional activities boosting product visibility.
- Delivered excellent customer service, ensuring repeat business.
- Conducted end-of-day reconciliation tasks ensuring financial accuracy.
- Undertook regular training sessions to keep abreast with latest industry trends.
- Increased customer satisfaction by resolving product and service issues promptly.
- Resolved customer complaints efficiently, maintaining high level of customer satisfaction.
- Improved sales performance with effective communication strategies.
- Optimised sales process to improve overall efficiency in workplace.
- Participated actively in team meetings, contributing towards goal achievement.
- Managed stock inventory effectively reducing wastage and saving costs.
Education
NVQ Level 2 - Accountancy
South Thames College
London 01/2003 - 01/2004
GCSEs - English math science computer studies
Woodcote Secondary School
Purley, Croydon 06/1994 - 08/2024
Skills
- Target achievement
- Risk Management
- Supplier negotiation
- Resource optimisation
- Technical report writing
- Ethical decision making
- Good communicator
- Time-management
- Customer service excellence
- Customer service orientation
- Just In Time stock control
- Process Improvement
- Resourcefulness
Affiliations
- golf biking
Timeline
Sales and service adviser
lipscombs volvo
05.2012 - Current
Parts Adviser
mercedes benz croydon
01.2005 - 06.2011
Sales and service adviser
dees of wimbledon
01.2000 - 01.2005
NVQ Level 2 - Accountancy
South Thames College
01/2003 - 01/2004
GCSEs - English math science computer studies
Woodcote Secondary School
06/1994 - 08/2024
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