Sharmaine Joy JAVIER
Stratford,London
Summary
Customer-focused professional with expertise in retail, customer service, quality assurance, and operational support. Delivered exceptional service by understanding customer needs and exceeding expectations, while coaching and supporting colleagues to enhance performance and sales. Aims to leverage strong problem-solving, communication, and organisational skills in a systems-focused role to support business users and drive continuous improvement.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Uniqlo
Stratford
08.2025 - Current
- Delivered exceptional service by identifying customer needs and exceeding expectations to ensure satisfaction.
- Assisted customers in finding products and provided detailed information to enhance shopping experience and drive sales.
- Promoted new products and ongoing promotions to customers to stimulate sales.
- Built and maintained positive relationships with customers to encourage repeat business.
Sales Associate
Lola's Cupcake
Westfield Stratford
01.2024 - 08.2025
- Process customer transactions and support sales through product knowledge and appropriate upselling.
- Delivered friendly and professional customer service, enhancing customer experience in a busy retail environment.
- Prioritised tasks effectively, sustaining service standards during peak periods to maximise customer satisfaction.
- Collaborated with team members to ensure accurate, organised, and visually appealing displays and stock, improving customer accessibility.
Barista / Server
Roasting Plant Coffee Shop
01.2023 - 01.2024
- Provided efficient customer service while multitasking in a fast-paced environment.
- Processed register and card-payment transactions accurately to maintain customer satisfaction.
- Collaborated with colleagues to uphold operational standards and address customer needs effectively.
- Executed opening and closing procedures, ensuring smooth store operations.
Content Moderator | Reviewer | Quality Analyst
Wipro
01.2018 - 01.2023
- Maintained high review quality as a Quality Analyst, identifying and addressing issues to uphold content integrity.
- Reviewed and filtered tasks and entities on an international digital platform, ensuring compliance with quality standards and enhancing user experience.
- Conducted performance reviews, analysing work quality and delivering actionable feedback to improve team outcomes.
- Coached and trained agents, helping users understand processes and improve performance.
- Used analytical thinking, decision making and attention to detail when reviewing complex cases.
Customer Service Representative
Sutherland Global Services
01.2015 - 01.2018
- Supported online buying and selling account through analysis, multitasking, decision making and troubleshooting to enhance customer experience.
- Resolved customer issues via chat, email and phone, prioritising professionalism and customer satisfaction.
- Investigated queries and delivered appropriate resolutions across various support channels to ensure customer needs were met.
- Oversaw various tasks simultaneously to ensure efficient workflow while maintaining accuracy and service quality.
Education
Bachelor of Arts & Sciences - Mass Communication
Far Eastern University
Manila, Philippines01-2014
Skills
- Customer relationship management
- Product promotion
- Customer Service
- Product knowledge
- Multitasking efficiency
Custom
Available for hybrid working in Stratford, London. Right to work in the UK.
Timeline
Retail Sales Associate
Uniqlo
08.2025 - Current
Sales Associate
Lola's Cupcake
01.2024 - 08.2025
Barista / Server
Roasting Plant Coffee Shop
01.2023 - 01.2024
Content Moderator | Reviewer | Quality Analyst
Wipro
01.2018 - 01.2023
Customer Service Representative
Sutherland Global Services
01.2015 - 01.2018
Bachelor of Arts & Sciences - Mass Communication
Far Eastern University