Customer Service Specialist experienced in POS systems, stock management, and cash management. Delivered accurate invoice processing and met deadlines through attention to detail and effective decision-making. Focused on fostering collaboration and maintaining a positive attitude while prioritising communication and problem-solving in fast-paced environments.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Kitchen supervisor
The Belgian waffle company
Leicester, Leicestershire
2025.08 - Current
Managed daily kitchen operations, ensuring efficient workflow and timely service.
Delegated tasks across kitchen stations to raise productivity and efficiency.
Trained new staff in shift procedures to improve team efficiency.
Completed daily opening and closing duties to support kitchen operations and prepare for busy periods.
Prepared meals to high standards, resulting in high levels of customer satisfaction.
Maintained a spotless workspace to support hygienic food preparation.
Applied portion control routines to cut food waste and maintain consistency.
Supported menu planning by testing new dishes, enhancing menu offerings to attract customers.
Customer sales assistant
J Sainsbury
Leicester, Leicestershire
2019.01 - 2025.05
Developed marketing materials to effectively promote new products and discount offers.
Performed inventory checks to keep stock levels available at all times.
Delivered product knowledge and tailored advice to enhance daily customer engagement.
Resolved customer queries quickly to support positive customer experiences.
Managed cash drawer tasks to ensure accurate end-of-day reconciliation.
Represented brand professionally during every customer interaction on the shop floor.
Maintained shop floor cleanliness to create an inviting shopping environment.
Monitored stock levels to support smooth store operations throughout shifts.
Machine operator
PepsiCo
Leicester, Leicestershire
2014.10 - 2018.10
Performed minor machinery repairs, reducing reliance on external technicians for fixes.
Adjusted machine settings to optimise output performance during production runs.
Improved efficiency through routine machine checks and on-the-spot adjustments.
Implemented safety measures to reduce workplace accidents during daily operations.
Maintained smooth machinery running by completing regular maintenance schedules on time.
Collaborated with team members to hit production deadlines consistently.
Controlled factory equipment to exceed daily production targets reliably.
Cleaned and disinfected machinery to maintain hygiene standards. and maintained organised work area to support cleanliness standards.
Education
GCSEs - English
city college Manchester
Manchester
2009.09 - 2010.07
GCSEs - Maths
city college manchester
Manchester
2009.09 - 2010.07
NVQ Level 1 - car bodywork and paint respray
Leicester College
Leicester
2011.09 - 2012.07
Skills
Customer Service
POS Systems
Stock management
Cash management
Invoice processing
Attention to deadlines
Adaptability and Flexibility
Reliability and trustworthiness
Self-Confidence
Attention to Detail
Punctuality
Decision making
Affiliations
I take pride in being a well rounded individual who balances personal growth by dedicating time in the gym that keeps me healthy mentally and physically.