SHARAN KUMAR M

• Payment Processing & Authorization: Managed end-to-end EFT and Wire Payment requests, ensuring accurate processing of OLBB ID changes and credit limit updates.
• Secure Authentication: Facilitated Multi-Factor Authentication (MFA) via SMS and Email for high-grade security protocols, ensuring identity verification of authorized signers.
• Customer Verification & Compliance: Performed rigorous data validation using Customer Connect to verify authorized signatories and company details before processing requests.
• Live Client Interaction: Handled real-time client communication and processed live requests, maintaining high accuracy and adhering to Service Level Agreements (SLAs).
• Documentation & Audit Trail: Managed end-to-end workflow documentation by attaching OneSpan summaries to ServiceNow for audit compliance and internal reference.
• Process Oversight: Acted as SME, resolving complex transaction exceptions and providing process clarifications to the team.
• High-Value Limit Administration: Expertly managed limit enhancement requests across multiple account types, including Debit, Credit (Prefunded), and Credit (Non-Prefunded) via Customer Connect.

* Credit Card Application Processing – Handling and validating credit card applications from initial verification to approval stages.

* Pre-Contact Point Verification (PCPV) – Verifying applicant details before proceeding with the credit application process.

* Signature Verification – Validating customer signatures against available records to support credit application approval.

* CIBIL Status Validation – Checking and validating customer credit information as part of the application assessment.

* Customer Data Validation – Reviewing customer information for accuracy, completeness, and consistency.

* Address Verification – Coordinating verification of customers’ residential and business addresses through agency teams.

* Quality Checking – Performing quality checks to identify errors and ensure accurate application processing.

* Application Screening & Validation – Reviewing applications and supporting documents to ensure required information is correctly captured.

* Fraud Prevention Support – Identifying discrepancies during customer and application verification to support secure processing.

* Process Compliance – Following defined SOPs and verification procedures while processing customer applications.

* SLA & TAT Management – Completing verification activities within defined turnaround times and productivity targets.

GPA: 70%