Sharan Khan

• At Group 1 Mercedes-Benz Coventry, I currently work across the full sales process, from initial customer enquiries through to vehicle delivery. This role has allowed me to develop a strong understanding of how to provide a smooth and positive customer experience. I have also built strong relationships with managers and colleagues by being approachable, supporting the team, and collaborating effectively to achieve our shared goals.
• In my role as a Sales Executive, I focus on achieving and exceeding sales targets by proactively generating leads, qualifying customers, and delivering tailored vehicles through consultative selling. I manage the full sales cycle, from enquiry handling and test drives to negotiation and deal closure, while maintaining accurate Customer relationship management records, following up opportunities, and driving repeat business through strong customer relationships.
• help customers find the right finance and product solutions, guide them through their choices, and close sales confidently while keeping a professional approach.

• I was responsible for managing a team of people and ensuring they completed tasks to a high standard.
• delegated roles amongst the staff and ensured adequate training and support was provided.
• Communication: I effectively communicated with people in my team and ensured that staff could voice concerns and supported in completing their roles efficiently
• Decision Making: As a team leader I was required to make decisions. I was able to make accurate decisions, balancing time and money restraints.

I was responsible for maintaining relationships with existing clients, as well as developing relationships with prospective clients. I also monitored and worked alongside a team, providing support and guidance to ensure objectives were met effectively.

Key Skills

• Organisation: I prioritised my time effectively between management tasks and client needs, utilising to‑do lists and calendars to stay on top of responsibilities.
• Problem Solving: Colleagues and I worked together to source products and negotiate prices, often requiring a creative approach and the ability to think outside the box.
• Teamwork: I coordinated with team members, external contacts, and different departments to ensure tasks were completed efficiently and company goals were achieved. Efficiently, and the company’s goals are delivered.

Role: I was responsible for selling mobile contracts, accessories, and insurance, as well as handling customer queries. I managed a combination of outbound and inbound calls.

Key Skills:

• Communication: I communicated effectively with a wide range of customers over the phone, handling diverse situations as no two calls were the same. I was particularly proud of my ability to make outgoing calls efficiently while quickly building rapport.
• Quick Thinking: I resolved customer complaints and queries while maintaining high standards of customer service, thinking on my feet to deliver effective solutions.

Achievements:

• Consistently met and exceeded sales targets.
• Recognised as top seller in my department in 2019.