Shaqib Hussain Miah
Summary
Customer-focused and proactive professional with a proven commitment to delivering excellent service and creating positive customer experiences. Skilled in supporting efficient day-to-day operations through effective scheduling, accurate cash handling, and strong organisational skills. A reliable team player with a positive attitude, able to resolve issues efficiently and contribute to a collaborative, high-performing work environment.
Overview
5
5
years of professional experience
Work History
Helpline assistant (volunteer)
Limehouse Project
07.2023 - 08.2023
- Enhanced customer service by efficiently routing helpline calls to appropriate team members.
- Reduced client disruption by proactively signposting alternative centre options when appointments were unavailable.
- Streamlined scheduling by promptly booking client appointments in Excel.
- Enabled smooth shift starts by preparing laptops and headsets on time.
Special Event Assistant
London Islamic School
01.2019 - 01.2022
- Deliver friendly, proactive customer service throughout busy periods at the stall.
- Serve food and drinks quickly and efficiently during peak crowd flow.
- Set up stall arrangement to attract customers with a visually appealing display.
- Set up snack stall and delivered service efficiently during charity event.
- Handled cash payments accurately, ensuring smooth transactions for customers.
- Cashed up at event end, analysing net profit figures for future reference.
Education
GCSEs - Maths, English Language, IT
London Islamic School
London01-2023
Skills
- Customer Service
- Appointment scheduling
- Cash handling
- Attention to Detail
- Organisation
- Excellent Communication
- Teamwork
- Flexibility
- Interpersonal skills
- Honest and Trustworthy
References
Limehouse Project, 789 Commercial Rd, London E14 7HG,
Tel: 020 7538 0075 (manager name: Shirina)
London Islamic School: http://www.londonislamicschool.org/staff/
Timeline
Helpline assistant (volunteer)
Limehouse Project
07.2023 - 08.2023
Special Event Assistant
London Islamic School
01.2019 - 01.2022
GCSEs - Maths, English Language, IT
London Islamic School