Ana-Maria Astancai

Handling phone calls, emails and online enquiries in a professional and timely manner within a busy legal contact centre. Carry out initial case assessments, accurately capturing client information to determine case progression. Working closely with solicitors and team members, maintaining professionalism and composure when dealing with sensitive or high-pressure situations while delivering high standard customer service. Draft company letters and emails to facilitate clear communication while handling confidential information, maintaining discretion and integrity.

Main responsibilities included handling over 50 customer inquiries daily, focusing on providing satisfactory solutions and balancing company goals. Stocking shelves and ensuring good merchandising principles. Adaptability demonstrated with experience in multiple departments such as stock control, general merchandise, online picking and tills. Prioritised tasks during busy periods for maximised productivity and managed time efficiently to limit customer waiting periods.

Prepared and served drinks behind the bar, delivering excellent customer service in fast-paced environments. Demonstrated efficiency in managing multiple customers at once. Acted as a hostess during events, welcoming guests and creating a positive, engaging atmosphere. Participated in promotional activities, including leaflet handouts and engaging with potential customers.

Shadowed experienced lawyers from range of fields understanding workloads, case management and network development. Attended client meetings learning effective approaches to client relations in legal settings. Wrote detailed reports on project progress, along with case evaluations, enhancing skills in legal documentation and precision in communication.