Shantelle Hicks
Drybrook
Summary
A hardworking, reliable, and punctual individual with experience in housekeeping, hospitality, customer service, reception, and sales. I enjoy working as part of a team but am equally confident working independently. I take pride in maintaining high standards, providing excellent customer service, and learning new skills. I am always eager to take on new challenges and develop my career.
Overview
2027
2027
years of professional experience
Work history
Receptionist / Housekeeper
Premier Inn (Whitbread)
Cheltenham
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Greeted and checked-in guests promptly and professionally.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Managed lost property system effectively to return misplaced items quickly.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
Customer Service & Sales Advisor
Utility Warehouse
Gloucester
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Improved customer satisfaction by providing professional, friendly service.
- made inbound and outbound calls to sell cheaper energy plans
- taking over the phone payments
Scan Assistant
Window to the Womb
- assist sonographer
- getting room ready for each patient
- record baby heart beat / make observations
- engage with each patient by making them feel comftable
- help out in reception
Waitress, Bar Staff & Housekeeper
Friar Tucks
Gloucester
- Maintained clean and organised dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service.
- Collaborated with kitchen staff to ensure order accuracy.
- Prepared tables for guests and reset tables between customers.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Utilised professional communication skills to resolve customer complaints.
- Managed waste disposal effectively for a cleaner environment.
- Handled gardening duties, promoting an appealing outdoor space.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Maintained clean and organised living spaces by performing regular deep cleaning tasks.
- Serviced bathrooms with fresh supplies and regular cleaning.
Housekeeper
New Court
Cheltenham
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
- Cleaned bathrooms with meticulous attention to detail.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- thoroughly cleaned all apartments
Housekeeping & Food and Beverage Assistant
Ramada Hotel
Cheltenham
- Managed table arrangement for maximising dining capacity during busy periods.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Handled cash transactions accurately for seamless payment process.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Laid tables with appropriate cutlery, crockery and condiments to agreed standards.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Prepared tables for guests and reset tables between customers.
- Accurately took orders, making menu recommendations as appropriate.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
Housekeeper
Ibis Hotel
Gloucester
2023.08 - 2026.07
- Cleaning and preparing guest rooms to a high standard
- Dusting, vacuuming and window cleaning
- Cleaning and sanitising bathrooms
- Changing bed linen and towels
- Restocking guest toiletries
- Laundry duties
- Emptying waste bins
- Reporting maintenance issues and safety hazards
- Handling lost property correctly
- Following all health and safety procedures
Nursery assistant - work experience
oakwood
Cheltenham, Gloucestershire
2018.06 - 2018.06
- Promoted language development through storytelling sessions nurturing communication skills.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Supported teachers with daily routines for smoother classroom operation.
- Provided care for children, ensuring their well-being at all times.
- Facilitated outdoor activities, promoting physical health among youngsters.
- Created caring bonds with children for comfort and safety within nursery.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Read stories and lead activities to help children build foundational learning skills.
Education
Pittville School
Skills
- Housekeeping and cleaning
- Customer service
- Reception duties
- Hospitality
- Communication skills
- Sales and telesales
- Teamwork
- Time management
- Attention to detail
- Health and safety awareness
Additional information
- Eligible to work in the UK
- No criminal record
- Willing to relocate
- Currently do not have access to my own vehicle
Timeline
Housekeeper
Ibis Hotel
2023.08 - 2026.07
Nursery assistant - work experience
oakwood
2018.06 - 2018.06
Receptionist / Housekeeper
Premier Inn (Whitbread)
Customer Service & Sales Advisor
Utility Warehouse
Scan Assistant
Window to the Womb
Waitress, Bar Staff & Housekeeper
Friar Tucks
Housekeeper
New Court
Housekeeping & Food and Beverage Assistant
Ramada Hotel
Pittville School