IYOSAYI FAITH OGIKU
Receptionist
Coventry,West Midlands
Summary
Organised Receptionist with comprehensive experience in managing front desk operations. Efficient in handling phone calls, scheduling appointments, and greeting clients with warm, professional attitude. Proven ability to maintain confidentiality and manage administrative tasks accurately. Brings strong communication skills and positive, customer-focused approach to enhance workplace efficiency.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist / Housekeeper
Travelodge
Cambridge/Bedford, Bedfordshire
12.2024 - 01.2026
- Delivered high-quality customer service at reception
- Managed guest check-ins, check-outs, and reservations
- Handled guest complaints professionally and efficiently
- Performed housekeeping duties to maintain cleanliness standards
- Worked collaboratively with team members to ensure smooth operations
School Administrator
01.2023 - 04.2023
- Provided administrative support within a school environment
- Managed records, documentation, and data entry
- Assisted staff, students, and visitors with enquiries
- Used Microsoft Office tools for reports and correspondence
- UK (Education Sector)
Receptionist
Kent Hill Training & Conference Centre
Milton Keynes
12.2025 - I currently work here
- Managed front desk operations and welcomed guests professionally
- Handled bookings, enquiries, and check-ins/check-outs
- Provided excellent customer service to visitors and clients
- Maintained accurate records and supported daily administrative tasks
Hotel Receptionist
01.2017 - 01.2023
- Managed front desk operations in a busy hotel environment
- Handled reservations, guest enquiries, and payment processing
- Maintained accurate guest records and reports
- Delivered consistent, high-quality customer service
- Trained and supported new staff members
- Nigeria
Education
Master of Science (MSc) - Information Communication Technology
09.2024 - 10.2025
Bachelor of Science - Library and Information Science
09.2018 - 03.2023
Skills
- Customer Service
- Administrative Support
- Booking Systems
- Record and time Management
- Communication
- Teamwork
- Independent Working
- Confidential Data Handling
- Customer service
- Front desk operations
- Booking management
- Administrative support
- Record keeping
- Data entry
- Team collaboration
- Conflict resolution
- Professional communication
- Attention to detail
- Client engagement
- Problem solving
- Administration
- Record-keeping
- Multitasking and prioritisation
- Punctual
Additional Information
Strong IT and computer literacy, Excellent organisational and communication skills, Eligible to work in the UK
References
Available on request
Languages
English
Upper intermediate
B2
Interests
Hobbies
- Reading and self-development books
- Learning new computer or office skills
- Organising schedules, planners, or personal projects
- Exploring customer service techniques
- Volunteering or community activities
Interests
- Customer service and client relations
- Communication and interpersonal skills
- Office administration and organisation
- Technology and digital tools (emails, booking systems, databases)
- Personal development and career growth
I also enjoy meeting and interacting with people from diverse backgrounds, Interested in creating a welcoming and professional environment and enjoy teamwork and supporting others to work efficiently
Timeline
Receptionist - Kent Hill Training & Conference Centre
12.2025 - I currently work here
Receptionist / Housekeeper - Travelodge
12.2024 - 01.2026
Anglia Ruskin university - Master of Science (MSc), Information Communication Technology
09.2024 - 10.2025
School Administrator -
01.2023 - 04.2023
Ambrose alli university - Bachelor of Science, Library and Information Science
09.2018 - 03.2023
Hotel Receptionist -
01.2017 - 01.2023