Shantelle Glenn
Brighton and Hove
Summary
Highly organised and proactive Operations and Office Coordinator with experience supporting the day-to-day operations of a fast-paced estate agency across multiple branches. Skilled in coordinating operational processes, managing stakeholders, optimising workflows, ensuring compliance, and delivering excellent customer service.
Experienced in project coordination, process improvement, and cross-functional collaboration, with a proven ability to manage competing priorities, implement tracking systems, streamline processes, and support business operations from planning through to delivery. Recognised for identifying opportunities to improve efficiency, introducing practical solutions, and building strong relationships across teams to enhance service delivery.
Alongside operational responsibilities, manage property marketing, social media, diary coordination, lettings administration, and compliance processes, providing broad commercial awareness and a versatile skill set suited to operations, project coordination, business support, and administrative roles.
Overview
1
1
Certification
5
5
years of post-secondary education
4
4
years of professional experience
Work history
Office coordinator
Ascend Properties
Manchester
2025.08 - Current
- Coordinate the day-to-day operations of a busy branch, ensuring efficient administrative processes while providing operational support across both the Manchester and Leeds offices.
- Act as the central point of coordination between internal departments, contractors, tenants, and external stakeholders, ensuring information is communicated effectively and tasks are delivered within agreed timescales.
- Manage the end-to-end coordination of property key operations, including asset tracking, audits, contractor collections, tenant returns, and maintaining accurate records to support business continuity.
- Developed and implemented tracking systems and operational spreadsheets to improve visibility of outstanding actions, monitor progress, and support more efficient decision-making.
- Coordinate end-to-end tenant onboarding activities, collaborating with teams to ensure compliance requirements, referencing, payments, documentation, and key handover processes are completed accurately and within agreed timescales.
- Manage compliance processes by ensuring regulatory documentation is completed accurately and outstanding information is obtained from the relevant departments.
- Coordinate the launch of new property listings across multiple branches by managing timelines, tracking outstanding actions, sourcing compliance documentation, and ensuring marketing materials are complete before publication.
- Designed and introduced a property launch tracker that improved workflow visibility, prioritisation, and collaboration across teams, enabling more efficient management of property launches.
- Coordinate property access and viewing schedules by liaising with tenants and optimising team diaries to maximise efficiency and minimise travel time.
- Screen tenancy applications and support the progression of applicants through the lettings process while ensuring compliance with company procedures.
- Deliver excellent customer service by managing telephone enquiries, providing information, resolving queries, and directing customers to the appropriate teams.
- Established and manage the branch's social media activity, creating digital content, editing promotional videos, and coordinating content collection with colleagues to improve efficiency and increase online engagement.
- Delegate tasks where appropriate to ensure workloads are managed effectively and deadlines are achieved.
- Build and maintain strong working relationships with colleagues, senior management, contractors, and external stakeholders to support collaborative working and effective service delivery.
- Continuously identify opportunities to improve processes, implementing practical solutions that enhance efficiency, organisation, and cross-team communication.
Front of House Staff
Rudy's
Manchester
2023.11 - 2025.07
- Provided a warm and professional welcome to guests, delivering excellent customer service from arrival to departure
- Managed table bookings using reservation systems, ensuring accurate records of customer details, preferences, and special requests
- Acted as the first point of contact for customer enquiries, both in person and over the phone, maintaining a courteous and helpful manner
- Organised seating plans and coordinated guest flow to maximise efficiency and maintain a smooth front-of-house operation
- Communicated effectively with kitchen and waiting staff to relay customer needs and ensure prompt service
- Handled administrative tasks such as updating shift schedules, logging incidents, and maintaining daily reports
- Used point-of-sale (POS) systems for order processing, billing, and maintaining accurate transaction records
- Maintained a clean and organised reception and waiting area in line with health and safety regulations
- Resolved customer complaints diplomatically and efficiently, ensuring guest satisfaction and maintaining a positive restaurant reputation
- Supported event and group booking coordination, demonstrating strong organisational and interpersonal skills
Talent Acquisition Specialist
Energize Group
Manchester
2023.01 - 2023.11
- Managed CRM data, tracking candidate progress and generating recruitment reports to support data-driven HR decisions and enhance process transparency.
- Conducted candidate interviews and reference checks, ensuring thorough assessment and cultural fit for each hire.
- Actively participated in the DE&I and Charity committees, contributing ideas and supporting initiatives aimed at fostering an inclusive and positive workplace culture. As well as co-chairing the Well-being Committee, leading efforts to organise employee wellness activities and promoting a supportive work environment.
- Facilitated efficient recruitment processes by collaborating closely with hiring managers, streamlining interview scheduling, and enhancing communication.
- Assisted in the creation of recruitment materials in collaboration with marketing teams, supporting targeted outreach initiatives and improving candidate engagement.
- Maintained strong relationships with internal stakeholders, providing regular updates on recruitment activities and aligning talent acquisition strategies with organisational objectives.
- Handled administrative duties related to recruitment, including data entry, document management, and maintaining accurate records in the CRM System.
Recruitment Executive
Energize Group
Manchester
2022.08 - 2023.09
- Developed and maintained strong relationships with clients and candidates, ensuring satisfaction and repeat business.
- Utilised various sourcing methods, including job boards, LinkedIn and LinkedIn Recruiter to identify and attract top talent.
- Negotiated offers and facilitated the hiring process, ensuring a smooth transition for candidates.
- Collaborated with hiring managers to understand business needs and tailor recruitment strategies accordingly.
- Conducted end-to-end recruitment, from client consultations to candidate onboarding, ensuring a smooth and consistent process for all parties.
- Utilised the CRM system to manage and track candidate data, maintaining accuracy in client and candidate profiles to support effective follow-up and relationship management.
- Conducted market research and used insights to inform recruitment strategies, leveraging CRM data to support business development and pipeline tracking. As well as utilising sources such as Crunchbase and LinkedIn insights to stay informed about industry trends and competitor activities.
- Collaborated with hiring managers to understand their needs, tailoring recruitment strategies and utilising CRM data to forecast recruitment needs and track hiring success.
- Handled administrative tasks including data entry, report generation, and document management, ensuring compliance with HR policies and confidentiality standards.
- Supported recruitment and HR operations by creating detailed candidate profiles, maintaining job descriptions, and managing candidate communications through the CRM.
Education
BA - Economics
University of Manchester
Manchester 2019.09 - 2022.07
A-Level - Economics, Business Studies, Psychology
BHASVIC
Brighton 2015.09 - 2017.07
Skills
- Operations Coordination
- Project Coordination
- Process Improvement
- Stakeholder Management
- Business Administration
- Office Management
- Workflow Optimisation
- Cross-functional Collaboration
- Diary & Resource Planning
- Compliance Management
- Data Analysis & Reporting
- Microsoft Excel
- CRM Systems
- Customer Relationship Management
- Asset & Key Management
- Administrative Support
- Social Media Management
- Digital Content Creation
- Problem Solving
- Continuous Improvement
Certification
- Level 2 Business administration I have successfully completed a Level 2 Business Administration course which covered: - Principles of employment regulations and law - Principles of providing administrative services - Principles of managing and producing documentation - Principles project management
- Rotary Award, Gold 2016
- Duke of Edinburgh, Bronze
Timeline
Office coordinator
Ascend Properties
2025.08 - Current
Front of House Staff
Rudy's
2023.11 - 2025.07
Talent Acquisition Specialist
Energize Group
2023.01 - 2023.11
Recruitment Executive
Energize Group
2022.08 - 2023.09
BA - Economics
University of Manchester
2019.09 - 2022.07
A-Level - Economics, Business Studies, Psychology
BHASVIC
2015.09 - 2017.07