Lisa Walker

Office coordinator

Bruntwood

Manchester, Lancashire

02.2018 - Current

Created files and platforms for ease of access and faster processing for colleague information and managed the database to maintain updated records and accuracy.
Streamlined operations, resulting in increased office productivity.
Delegated tasks to administrative staff and oversaw completion when needed, working collaboratively to ensure smooth office functioning and trained and assigned tasks to team members.
Handled inventory control for office stationery & refreshment supplies, reordering low stock items and controlled purchasing activities to achieve budgetary targets.
Kept focused on critical components of operations to drive guest and colleague satisfaction aligning to the culture and brand.
Generated data office reports and feedback for department managers.
Monitored meeting room tech status information with the IT team.
Encouraged mutual trust, respect and cooperation among a diverse team within the guidelines of the equality structure of the business.
Communicated and researched diversified practices for the HR department within the equality structure, giving ongoing feedback on the results and requirements needed within the office.
Communicated with suppliers on a daily basis via phone calls and responding to emails promptly.
Continuous reactive support to all departments in the business, handling high -volume email and correspondence/enquiries to 300+ employees.
Prevented overspending by constantly monitoring budgets and records.
Prepared occupancy forecasting to efficiently manage cash flow within the office expenditure.
Performed daily risk inspection reports of public areas, coordinated maintenance and repairs of office facilities and equipment. Logged improvements to appropriate departments via internal FM systems to reach regulatory compliance and promote staff health and safety.
Registered visitors, guests and contractors upon arrival, providing access passes and updating the Net 2 system.
Hosted and organised office corporate events for all colleagues across the business.
Produced and distributed monthly access reports using Excel knowledge, enabling improved business analysis.
Created expense reports with matching receipts.
Supervised office team and maintained impressive office organisation to keep facilities efficient, organised and professional.
Drafted purchase orders and quotes for different departments.
Tracked expenses in Soldo & ITESoft, met budget targets and uploaded receipts and files.
Photocopied and printed presentations and reports for meetings and copied and scanned documents to assigned recipients.
Oversaw office budget to responsibly allocate equipment and resources.
Enhanced productivity of managers by providing administrative support.
Handled conflicts and complaints with strong problem-solving and mediation skills.
Stocktake duties for teams and ordering additional supplies to meet staff needs.
Collaborated with different departments to maintain positive rapport and smooth workflow.
Coordinated work of 3 team members to consistently meet office needs and resolved any issues that arose.
Maintained high standards of accuracy and quality in data entry and recordkeeping.
Coordinated staff calendars with up-to-date availability information.
Prepared conference rooms with required equipment and refreshments for smooth-running meetings.
Arranged staff Pool car bookings and communicated clear, accurate itineraries.
Monitored office safety to best protect staff and clients.
Ordered food and refreshments for client meetings within specified budgets.
Welcomed visitors with warmth and professionalism for positive first impressions.
Booked couriers and maintained inbound and outbound business post.
Responded to company enquiries quickly and professionally.
Tested and set up audio-visual equipment ahead of meetings.
Followed up on telephone and verbal enquiries to verify prompt and polite responses.
Coordinated complex calendar diaries and organised meetings.
Handled employee enquiries and complaints, escalating issues to managers when needed.
Understood importance of strict confidentiality at all times and handled confidential personal information.
Communicated courteously, confidently and clearly at all levels across organisation, managing internal communications through email and memos to deliver announcements.
Coordinated and assisted with HSE risk management processes in house risk team.
Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
Prepared meeting rooms and event spaces to achieve successful client engagements.
Professionally greeted clients and delivered friendly, knowledgeable assistance.
Applied best business practices and etiquette to comply with guidelines and procedures.
Processed incoming and outgoing parcels and correspondence for staff.
Maintained updated spreadsheets with metrics for tracking and reporting.
Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.

Summary

Overview

Work history

Office coordinator

Education

NVQ Level 2 - English

NVQ Level 2 - Food Catering, Cookery and Hospitality

NVQ Level 2 - Business Administration

NVQ Level 2 - Mathematics

Certificate of Higher Education - Food Safety

Certificate of Higher Education - Holchem Hygiene Products COSH

NVQ Level 2 - Hairdressing

GCSEs - 9 Obtained A-B

Skills

Timeline

Office coordinator

NVQ Level 2 - English

NVQ Level 2 - Food Catering, Cookery and Hospitality

NVQ Level 2 - Mathematics

Certificate of Higher Education - Food Safety

Certificate of Higher Education - Holchem Hygiene Products COSH

NVQ Level 2 - Hairdressing

NVQ Level 2 - Business Administration

GCSEs - 9 Obtained A-B

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