Summary
Overview
Work history
Education
Skills
Timeline
Generic

Shantel Green

Summary

Energetic professional with a knack for leadership and strong background in customer service and team coordination, paired with excellent communication and problem-solving abilities. Skilled in maintaining a positive atmosphere and thrives in fast-paced environments. Committed to enhancing customer experiences and driving team success.

Overview

8
8
years of professional experience

Work history

Bar Team Leader

JD Wetherspoon
Leeds
08.2025 - 01.2026
  • Despite being a small pub, it was one of the busiest in the city centre and took in 80k per week.
  • I was responsible for providing excellent customer service, training associates, running breaks, hosting charity events, bringing new ideas to the table to improve sales/ incentives for staff and keeping track of stocks.
  • Key Skills: Leadership, Training & Mentoring, Multi-tasking, Decision-making, Adaptability, Time-management, Communication

Bar Associate

JD Wetherspoon
, Various locations
05.2022 - 08.2025
  • Throughout my time at university and beyond, I gained most of my hospitality experience from multiple JD Wetherspoon pubs in various locations.
  • Responsibilities included providing excellent customer service, maintaining high standards, being a strong team-player and being quick to solve any problems.
  • After excelling in this position, I achieved a promotion to bar team leader through an internal application.
  • Key Skills: Resilience, Customer Service, Team-player, Problem-solver, Organisation, Punctual

Guest Services Associate

Topgolf
Chigwell
02.2020 - 09.2020

Food & Beverage Runner

Topgolf
Chigwell
06.2018 - 02.2020

Education

Bachelor of Arts - Film and TV

Solent University
Southampton
09/2020 - 05/2023

GCSE's - Maths, English

Debden Park High School
Loughton, Essex
09/2013 - 06/2018

A-levels - Sociology, Drama, Film Studies

Debden Park High School
Loughton, Essex
09/2018 - 05/2020

Skills

  • Team-player
  • Staff Coaching
  • Multitasking
  • Resilience under pressure
  • Time management
  • Initiative taking
  • Customer service
  • Conflict management

Timeline

Bar Team Leader

JD Wetherspoon
08.2025 - 01.2026

Bar Associate

JD Wetherspoon
05.2022 - 08.2025

Guest Services Associate

Topgolf
02.2020 - 09.2020

Food & Beverage Runner

Topgolf
06.2018 - 02.2020

Bachelor of Arts - Film and TV

Solent University
09/2020 - 05/2023

GCSE's - Maths, English

Debden Park High School
09/2013 - 06/2018

A-levels - Sociology, Drama, Film Studies

Debden Park High School
09/2018 - 05/2020
Shantel Green