Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannon Toole

Penrith,Cumbria

Summary

Energetic professional with knack for leadership and strong background in customer service and team coordination, paired with excellent communication and problem-solving abilities. Skilled in maintaining positive atmosphere and ensuring smooth operations in fast-paced environment. Committed to enhancing customer experiences and driving team success.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Kitchen Team Leader

JD Wetherspoon
Penrith, Cumbria
08.2024 - Current
  • Established positive working environment to boost employee morale.
  • Delegated tasks, improved workflow efficiency.
  • Ensured adherence to food safety standards by regular monitoring and training.
  • Conducted daily inventory checks with detailed record keeping.
  • Executed high-quality food preparation to increase customer satisfaction.
  • Enforced cleanliness standards, maintained hygienic kitchen conditions.

Bar supervisor

JD Wetherspoon
Penrith, Cumbria
01.2024 - 06.2024
  • Enhanced customer satisfaction by managing bar operations efficiently.
  • Trained staff for improved service quality and professionalism.
  • Increased sales with effective promotional strategies.
  • Ensured a safe environment by strictly adhering to health and safety regulations.
  • Supervised team members to ensure excellent service delivery.
  • Managed cash flow, ensuring correct transaction procedures were followed.
  • Maintained clean premises, promoting a welcoming atmosphere for patrons.
  • Resolved customer complaints promptly, fostering positive relationships with clientele.
  • Coordinated with kitchen staff to provide seamless service during dining hours.

Bar team leader

JD Wetherspoon
Penrith, Cumbria
02.2022 - 01.2024
  • Ensured smooth running of bar operations by efficiently managing team tasks.
  • Boosted team morale with regular positive feedback and encouragement.
  • Streamlined drink serving procedures for quicker customer service.
  • Oversaw stock control, ensuring adequate supplies at all times.
  • Conducted thorough training sessions to improve staff competence.
  • Maintained high standards of cleanliness within the bar area.
  • Handled customer complaints diplomatically, maintaining positive business relationships.
  • Delivered excellent customer service whilst leading a busy bar environment.
  • Monitored cash handling procedures to maintain financial integrity.
  • Delegated tasks effectively amongst team members, optimising productivity.

Bar staff member

JD Wetherspoon
Penrith, Cumbria
09.2015 - 02.2022
  • Ensured customer satisfaction by providing excellent service.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Assisted in training new staff, contributing to team efficiency.
  • Handled cash transactions to ensure accurate accounting.
  • Checked identification to maintain legal compliance.
  • Liaised with kitchen staff for seamless service delivery.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.

Education

Bachelor of Arts - Film Production

University of Portsmouth
Portsmouth
09.2016 - 07.2019

Skills

  • Record keeping accuracy
  • Food preparation efficiency
  • Kitchen health and safety
  • Seamless foodservice coordination
  • POS system use
  • Bar equipment operation
  • Cleanliness maintenance
  • Cash handling
  • Order processing
  • Staff coaching
  • ID assessments

References

References available upon request.

Timeline

Kitchen Team Leader

JD Wetherspoon
08.2024 - Current

Bar supervisor

JD Wetherspoon
01.2024 - 06.2024

Bar team leader

JD Wetherspoon
02.2022 - 01.2024

Bachelor of Arts - Film Production

University of Portsmouth
09.2016 - 07.2019

Bar staff member

JD Wetherspoon
09.2015 - 02.2022

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Shannon Toole