Claire Kirby
Liverpool,Merseyside
Summary
Dedicated professional with extensive expertise in case management, client advocacy, and safeguarding awareness. Demonstrates a non-judgemental approach and excellent interpersonal skills, ensuring accurate record-keeping and confidential documentation. Proficient in care planning, referral processes, and data protection compliance. Strong understanding of social policy, disabilities, and mental health comprehension. A collaborative team player committed to delivering comprehensive client support and achieving positive outcomes.
Overview
32
32
years of professional experience
14023
14023
years of post-secondary education
Work History
Social Care Assessor - Hospital Team
Liverpool City Council
Liverpool, Merseyside
02.2004 - Current
- As a Social Care Assessor in a hospital setting, I assess and where necessary, provide reablement or short-term support to individuals to promote their independence. Where long term intervention is required, a robust assessment is completed to enable a smooth transition to the Locality Teams for on-going intervention.
- As the Social Care Assessor I effectively manage a varied caseload with appropriate supervision, guidance, and support, reflecting the function of the team and Adult Social Care in accordance with policy, procedures, guidance and legislation.
- As a Social Care Assessor I complete Reablement Assessment, Your Needs Assessment, Risk Assessment, Mental Capacity and Best Interest assessment, completing Reviews, as well as any other relevant assessment in relation to a person's needs, as well as be able to commission appropriate / strength based services.
- Communicating with family, next of kin and carers.
- Multi-Disciplinary Team working with hospital teams, other agencies and service providers.
- As a Social Care Assessor I apply the Prevent, Reduce, Delay principles of the care act to promote independence and wellbeing.
- Respecting and adhering to GPDR guideline and frameworks.
Secretary - Social Work Department
Liverpool University Foundation Trust
Liverpool, Merseyside
01.1999 - 02.2004
- Secretarial support to a team of Social Workers and Managers, in Broadgreen Hospital. In addition to generating referrals, phone calls and minute taking at meetings as appropriate.
- Prioritised workload to meet tight deadlines.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Dealing and being respectful of confidential information.
Events Facilitator/ Administration
Transport Science Ltd
Liverpool, Merseyside
07.1995 - 01.1999
- Events Facilitation as part of a team promoting the benefits of Light Rail Systems.
- Day to Day running of the office including administration, dealing with telephone enquires, secretarial support, credit control.
- Liaison with venues, accommodation, key note speakers, exhibitors.
- Reception / front desk at events dealing with enquires, handling of monies and customer service for any issues from delegates, speakers, exhibitors.
- Production of delegate packs.
- Handling of bookings for events.
-
Trainee Administrator - Future Youth Training
Jacobs Bakery Ltd
Liverpool, Merseyside
09.1993 - 07.1995
- As part of the Future Youth Training Programme. I was placed in various office settings both on site at Jacobs Bakery, and on placements in local businesses. Whilst also attending collage to gain relevant qualifications.
- During my time on the programme, I worked in the Human Resources (HR) Team at Jacobs Bakery Ltd Providing administrative support, dealing with floor managers and staff in relation to absences, supporting the HR Manager and also the Health and Safety Manager.
- Record keeping of absences for staff.
- Filing.
- Replying to correspondence re employment opportunities.
- I was placed in a Plastics Company locally in a sales team, to provide administrative support and telephone calls.
- I was also placed in another sales company who dealt with transmission and bearings, which gave me the opportunity to also support with stock taking, dealing with enquires from firms and credit control. Along side general enquiries at the front desk, administrative support to the team and to the branch manager and sales team.
Education
Higher Level Apprenticeship - General Adult Social Care
Skills for Care and Development
Leeds 04.2001 - 09.2018
NVQ Level 5 - Leadership for Health and Social Care and Children and Young Peoples Services (England).
Training Qualification UK
Sale, Trafford 04.2001 - 08.2018
NVQ Level 4 - Health and Social Care
St Helens College
St. HelensNVQ Level 3 - Health and Social Care
City of Liverpool Community Collage - Bankfield
LiverpoolGCSEs - English
Holly Lodge School
LiverpoolGCSEs - Media Studies
Holly Lodge School
LiverpoolGCSEs - History
Holly Lodge School
LiverpoolRSA - Stage 1 - Concepts of Information Technology
Liverpool City Collage - Bankfield
LiverpoolRSA - Stage 1 - Computer Literacy and Information Technology
Liverpool Community Collage - Bankfield
LiverpoolSkills
- Non-Judgemental approach
- Confidential documentation and record-keeping
- Excellent interpersonal skills
- Referral process familiarity
- Case Management
- Record keeping accuracy
- Case assessment
- Knowledge of social policy
- Disabilities understanding
- Mental health comprehension
- Interpersonal aptitude
- Client advocacy
- Safeguarding awareness
- Care planning
- Team player
- Data protection compliance
Timeline
Social Care Assessor - Hospital Team
Liverpool City Council
02.2004 - Current
Higher Level Apprenticeship - General Adult Social Care
Skills for Care and Development
04.2001 - 09.2018
NVQ Level 5 - Leadership for Health and Social Care and Children and Young Peoples Services (England).
Training Qualification UK
04.2001 - 08.2018
Secretary - Social Work Department
Liverpool University Foundation Trust
01.1999 - 02.2004
Events Facilitator/ Administration
Transport Science Ltd
07.1995 - 01.1999
Trainee Administrator - Future Youth Training
Jacobs Bakery Ltd
09.1993 - 07.1995
NVQ Level 4 - Health and Social Care
St Helens College
NVQ Level 3 - Health and Social Care
City of Liverpool Community Collage - Bankfield
GCSEs - English
Holly Lodge School
GCSEs - Media Studies
Holly Lodge School
GCSEs - History
Holly Lodge School
RSA - Stage 1 - Concepts of Information Technology
Liverpool City Collage - Bankfield
RSA - Stage 1 - Computer Literacy and Information Technology
Liverpool Community Collage - Bankfield
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