SHANNON ROSE LEAHY
Edinburgh,UK
Summary
Hospitality professional with 7+ years of experience across hotels, bars, retail, events, and office administration in Australia and the UK. Proven ability to deliver high-quality guest experiences, manage daily operations, and support teams in fast-paced environments. Strong communicator with hands-on leadership experience, excellent organisational skills, and a consistent focus on customer service, efficiency, and professionalism.
Overview
9
9
years of professional experience
Work history
Front of House
Mara
Leith, Edinburgh
2025.03 - 2026.01
- Created and served classic and contemporary cocktails
- Applied wine knowledge to recommend varietals, vintages, and pairings
- Collaborated with kitchen and management to deliver seamless service
- Followed bar systems and preparation routines to support smooth shift transitions
- Prepared and pre-batched specific cocktails and key bar ingredients
Bartender
Ryries Bar
Edinburgh
2024.10 - 2025.02
- Delivered friendly and efficient service to locals and tourists in a busy bar environment
- Poured and served cask ales, lagers, and specialty beers to presentation standards
- Maintained a clean, organised workspace in line with health and safety standards
- Handled high-volume shifts while supporting and collaborating with team members
Bartender / Receptionist
Prince of Wales Hotel
Proserpine
2024.01 - 2024.08
- Served drinks and advised customers on beers, wines, and other beverages
- Stepped into management duties following manager's departure, overseeing daily operations
- Handled staff scheduling, inventory management, and supplier communication
- Built strong customer relationships and supported positive team culture
Assistant Manager
Vintage Cellars
Brisbane
2020.12 - 2023.01
- Led, coached, and rostered team to deliver outstanding customer service
- Managed stock ordering, stock control, rotation, and merchandising
- Educated customers on wine varietals, vintages, and product selection
- Ensured compliance with liquor licensing requirements and company policies
Events Management Assistant
Summernats / Rockynats
Canberra / Rockhampton
2020.01 - 2023.01
- Managed end-to-end planning and coordination with clients and suppliers
- Supported recruitment, onboarding, and performance development
- Maintained staffing levels and managed departmental costs within budget
- Implemented continuous improvement initiatives and acted on guest feedback
Guest Service Agent
Lagoons Resort
Agnes Water
2019.01 - 2020.04
- Handled check-ins, check-outs, reservations, and guest enquiries
- Assisted with breakfast buffet and evening wine bar service
- Worked with housekeeping and other departments to ensure seamless guest experience
Office Administration & Customer Service
Ocean Link Plumbing
Agnes Water
2017.06 - 2019.01
- Answered and redirected calls, managed customer enquiries and leads
- Raised invoices, handled payments, and assisted accounts team
- Managed office administration, equipment, and supplies
Education
Certificate III - Business Administration
TAFE QLD
Brisbane, AustraliaSkills
- Customer service & guest experience
- Cocktail creation & mixology
- Wine knowledge & product recommendation
- Team leadership
- Training & rostering
- Stock control
- Ordering & merchandising
- POS systems
- Cash handling & administration
- Event coordination & operations support
- Strong communication & organisation
Personal Information
Title: Hospitality & Customer Service Professional
Timeline
Front of House
Mara
2025.03 - 2026.01
Bartender
Ryries Bar
2024.10 - 2025.02
Bartender / Receptionist
Prince of Wales Hotel
2024.01 - 2024.08
Assistant Manager
Vintage Cellars
2020.12 - 2023.01
Events Management Assistant
Summernats / Rockynats
2020.01 - 2023.01
Guest Service Agent
Lagoons Resort
2019.01 - 2020.04
Office Administration & Customer Service
Ocean Link Plumbing
2017.06 - 2019.01
Certificate III - Business Administration
TAFE QLD