Andreea Ghita
Manchester,Manchester
Summary
Customer-focused hospitality professional with over 4 years experience in fast-paced restaurants, bars, and retail environments. Strong background in front-of-house operations, reservations, customer feedback collection, and upselling. Known for calm communication, empathy, and the ability to resolve issues efficiently while maintaining a positive guest experience. Seeking to transition into a customer experience or customer support role where strong people skills and service insight can add value.
Overview
7
7
years of professional experience
Work history
Receptionist / Front of House
Banyan Kitchen & Bar, Spinningfields
Manchester
08.2024 - 01.2026
- Manage guest reservations, walk-ins, and table allocation in a high-volume venue
- Handle inbound and outbound calls to confirm bookings and follow up on guest feedback
- Build rapport with guests through professional, friendly communication in person and by phone
- Identify recurring customer feedback themes and share insights with management
- Resolve customer issues calmly and efficiently, ensuring a positive end-to-end experience
- Maintain accurate booking records while working under pressure
Floor staff member
Impossible Bar
Manchester
09.2023 - 08.2024
- Delivered high-quality front-of-house service in a fast-paced nightlife environment
- Responded promptly to customer enquiries regarding menus, offers, and venue information
- Supported smooth service delivery through close collaboration with bar and floor teams
- Maintained venue standards in line with brand presentation and health & safety policies
- Contributed to repeat customer visits through consistent service and positive engagement
Waitress
Fazenda Rodizio Bar & Grill
Manchester
02.2023 - 08.2023
- Provided attentive table service while managing multiple sections during peak hours
- Recommended menu items based on customer preferences, contributing to upselling targets
- Ensured accurate order taking and payment processing
- Supported guest satisfaction by responding proactively to service requests and feedback
Waitress/Receptionist
Bem Brasil Restaurants
Manchester
02.2022 - 01.2023
- Managed bookings, guest check-ins, and front-desk communication
- Assisted guests with enquiries by phone and in person
- Supported service flow by coordinating with floor and kitchen teams
- Covering floor sections when needed
- Helped build customer loyalty through a welcoming and professional approach
Sales assistant & promoter
Sephora Romania
Bucharest
01.2019 - 02.2021
- Promoted luxury brands including Dior and Chanel through product demonstrations
- Delivered personalised product recommendations based on customer needs
- Increased sales by approximately 20% through targeted upselling techniques
- Built strong customer relationships to encourage repeat purchases and brand loyalty
Education
Bachelor’s Degree - Business and Tourism Management
Canterbury Christ Church University
Manchester 02/2022 - 10/2025
Diploma in Social Science -
Technical College “Petru Maior”
Bucharest, Romania 09/2014 - 05/2017
Skills
- Customer service & guest experience
- Reception & reservations management
- Customer feedback collection & reporting
- Complaint handling & issue resolution
- Upselling & personalised recommendations
- Professional phone & email communication
- Team collaboration & self-management
- Calm under pressure & solution-oriented
- Microsoft Word, Excel & Outlook
Languages
English
Fluent
Romanian
Native
Timeline
Receptionist / Front of House
Banyan Kitchen & Bar, Spinningfields
08.2024 - 01.2026
Floor staff member
Impossible Bar
09.2023 - 08.2024
Waitress
Fazenda Rodizio Bar & Grill
02.2023 - 08.2023
Waitress/Receptionist
Bem Brasil Restaurants
02.2022 - 01.2023
Sales assistant & promoter
Sephora Romania
01.2019 - 02.2021
Bachelor’s Degree - Business and Tourism Management
Canterbury Christ Church University
02/2022 - 10/2025
Diploma in Social Science -
Technical College “Petru Maior”
09/2014 - 05/2017