SHANNON ROSE CAMPBELL
Thornliebank,Glasgow
Summary
An ambitious and detail-focused individual, who has recently graduated from the University of Strathclyde with a Diploma in Professional Legal Practice (PgDip).
Seeking a legal traineeship to explore my interests and develop expertise in employment law, whilst contributing to a dynamic and client-focused legal team.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Waitress
Mitchells & Butlers
Glasgow
10.2023 - Current
- Prioritising customer satisfaction by delivering prompt, efficient and friendly service.
- Communicating customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Responsible for maintaining both a clean and organised dining area to ensure customer satisfaction.
- Thorough examination of customer IDs to confirm age before selling age-restricted products.
- Tasked with providing menu and drink recommendations to enhance customer dining experience.
- Responsible for resolving customer complaints in a professional manner, whilst notifying management of any concerns.
- Demonstration exceptional memory and communication skills in order to deliver reliable and trusted service.
Waitress and Shift Leader
TGI Friday’s UK Ltd
01.2016 - 10.2023
- Duty to deliver excellent customer service by providing a tailored dining experience for all guests
- Assigned the supervisory role of ‘shift leader’ which allows for the issuing of training and guidance to those less experienced members of staff
- Specifically selected to participate within staff recruitment events by way of interviewing and selecting candidates, whilst presenting myself as an exemplary member of staff
- Entrusted to charge dining guests and be in possession of those card/ cash payments
- Teamwork and constant communication is vitally important to allow for the smooth running of each shift
- Actively contributing towards achieving business aspirations and goals
- General cleaning duties whilst working in compliance with health and safety standards
Education
Diploma in Professional Legal Practice (PgDip) -
University of Strathclyde
/2023 - /2024
Scots Law LLB (Hons) -
University of Strathclyde
Glasgow /2017 - /2022
Higher National Diploma (HND) - Legal Services
City of Glasgow College
/2016 - /2017
Higher National Certificate (HNC) - Legal Services with Criminology and Police Studies
City of Glasgow College
/2015 - /2016
Skills
- Time Management: Capable of managing various tasks and deadlines, whilst working in a fast-paced and demanding professional environment
- Problem-Solving: analytical thinker, who is capable of quickly identifying legal issues and offering practical solutions
- Leadership: Comfortable in any leadership role which involves being held responsible for all success and potential failings, making informed decisions, supporting colleagues and assisting clients, whilst showing professionalism at all times
- Team Working and Collaboration: Ability to work well as part of a team by offering ideas, supporting colleagues and striving to ensure that all group targets are met
- Communication: Strong written and verbal communication skills Helpful when drafting legal documentation or interacting with colleagues and clients
- Maintaining Client Relationships: Capable of establishing and maintaining professional relationships with clients, understanding their needs, preferences and offering tailored legal advice and support
- Legal Research: Experience in conducting thorough legal research using case law, statutes and legal databases ie West Law and Lexus Nexus
Legal Work Experience
Caseworker and Aftercare Support
Miscarriages of Justice Organisation
02/2021 - 02/2023
- Tasked with thoroughly investigating an array of legal documentation, and with interviewing potential clients, to assess the prospects for an appeal against conviction.
- Responsible for compliance with GDPR and client confidentiality contractual agreements.
- Working and effective communication with others is paramount to allow for productivity and successful completion of work.
- Duty to keep an appropriate record of work/ progress with the ability to report back to superiors.
Student Volunteer
Beltrami and Company – Solicitors and Notaries
06/06/2022 - 10/06/2022
- Granted access and valuable insight into the practical realities of a busy practitioner’s day.
- Held responsible for compliance with GDPR and Client Confidentiality contractual agreements.
- Educated on the importance of ‘time and line recording’ which allows for effective time-management, productivity and ultimately, financial security of the legal firm.
- Tasked with concise note taking throughout court proceedings.
Summer Internship
DM Legal Claims Ltd
07/2020 - 09/2020
- Handling of telephone calls with new and existing clients.
- Managing client files to ensure all legal documentation was both present and accurate.
- Contacting clients to obtain necessary information or documentation to pursue legal claims.
- Regular use of legal spreadsheet to input client details, information and updates.
- Concise note taking within client meetings.
- Legal drafting of initial writs
- Continuous use of search engines and legal research facilities to gather relevant and accurate information on certain legal issues.
- Completion of a legal blog on matters concerning employment law.
- Access and control to social media accounts for advertisement purposes.
- Scanning, filing, photocopying, printing and shredding legal documentation.
Certification
Full UK Driving Licence.
Affiliations
- Outside work and volunteering commitments, I thoroughly enjoy taking the time to plan and participate in nature walks, accompanied by my two Jack-Russell Terriers. This particular hobby, offers an opportunity to socialise and connect with those friends and loved ones, who hold similar interests.
- Reading fictional material has become a pleasant pastime in recent months. The writings of Martina Cole, spark particular interest.
References
References available upon request.
Timeline
Waitress
Mitchells & Butlers
10.2023 - Current
Waitress and Shift Leader
TGI Friday’s UK Ltd
01.2016 - 10.2023
Diploma in Professional Legal Practice (PgDip) -
University of Strathclyde
/2023 - /2024
Scots Law LLB (Hons) -
University of Strathclyde
/2017 - /2022
Higher National Diploma (HND) - Legal Services
City of Glasgow College
/2016 - /2017
Higher National Certificate (HNC) - Legal Services with Criminology and Police Studies
City of Glasgow College
/2015 - /2016
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