Shannon O'Donnell
glasgow
Summary
Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Known for creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory, and maintaining visual merchandising standards, contributing to dynamic and profitable retail environment.
Overview
13
13
years of professional experience
Work history
Sales assistant
Aldi
Glasgow, Glasgow City
2024.12 - Current
- Conducted daily inventory checks to manage stock levels accurately.
- Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Regularly updated shelf labels to maintain pricing accuracy throughout the store.
- Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.
- Controlled best before dates to properly utilise stock.
Carer worker
Salford Royal NHS Foundation Trust
Manchester
2020.02 - 2024.04
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Administered medication, ensuring correct dosage and timing.
- Ensured proper nutrition by preparing healthy meals for patients.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Assisted with mobility to ensure safety and prevent accidents.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
Carer worker
HEARTLY GREEN
Manchester
2018.05 - 2020.02
- Responded quickly to emergency situations, ensuring patient safety at all times.
- Participated actively in team meetings to discuss care plans and progress reports for each client.
- Maintained a safe, clean environment for residents by conducting regular checks and cleaning duties.
- Improved quality of life for patients through dedicated companionship and empathetic communication.
- Offered companionship to reduce feelings of loneliness in patients.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Regularly checked vital signs as part of ongoing monitoring of patient health status.
Supervisor
Footasylum
Manchester
2015.04 - 2018.05
- Provided constructive feedback to staff for improved performance levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Implemented company policies effectively, maintained high standards of service delivery.
- Ensured smooth operations with regular maintenance checks.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed daily operations to increase productivity.
- Managed returns and exchanges efficiently improving customer trust in our return policy.
- Collaborated closely with the store manager for planning promotional events successfully.
Sales assistant
JD Sports
Glasgow, Glasgow City
2013.06 - 2015.03
- Demonstrated products effectively leading to increased sales conversions.
- Delivered exceptional after-sales service, encouraging repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Enhanced customer flow through strategic product placement within the store layout .
- Ensured timely execution of seasonal changes to maintain freshness of displays.
- Managed visual elements during store promotions for maximum impact.
- Developed innovative window displays to enhance customer engagement.
Education
Scottish Qualifications Certificate -
Smithycroft Seconadry School
Glasgow, Glasgow CitySkills
- Visual merchandising
- Cash handling
- Time optimisation
- Stock control
- Strong empathy
Timeline
Sales assistant
Aldi
2024.12 - Current
Carer worker
Salford Royal NHS Foundation Trust
2020.02 - 2024.04
Carer worker
HEARTLY GREEN
2018.05 - 2020.02
Supervisor
Footasylum
2015.04 - 2018.05
Sales assistant
JD Sports
2013.06 - 2015.03
Scottish Qualifications Certificate -
Smithycroft Seconadry School