Shannon Little
Thornaby, Stockton-on-Tees
Summary
Dedicated professional with expertise in emotional supportiveness and storytelling skills, fostering child confidence and ensuring hygiene compliance. Proficient in cleaning procedures and restaurant etiquette, with a strong ability to operate digital cash registers and manage change effectively. Known for dependability, reliability, patience, and composure, with a proven track record in loyalty program promotions. Committed to enhancing customer experiences through exceptional service and operational excellence.
Attentive Playworker versed in childcare safety, security and regulatory compliance. Oversees activities and learning opportunities to encourage creative exploration and age-appropriate development.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work history
Play worker
NEPACS
Thornaby, Stockton-on-Tees, Durham
02.2023 - 07.2025
- Managed challenging behaviour effectively, fostering a supportive atmosphere within the playgroup setting.
- Assisted in developing conflict resolution skills amongst peers via role-play techniques.
- Ensured clean play area by regularly tidying up after each activity session.
- Created fun, educational games for improved cognitive development in children.
- Improved social skills amongst the group with collaborative games and team-building exercises.
- Provided emotional support during times of distress, promoting mental well-being of all attendees.
- Adhered to health and safety regulations and best practices regarding child safeguarding, escalating related concerns to Senior Play Worker.
Sandwich artist
Subway
Thornaby, Stockton-on-Tees, Durham
10.2022 - 12.2022
- Followed company guidelines for safe handling and storage of food items, minimising risk of contamination.
- Ensured customer satisfaction by providing excellent service.
- Encouraged use of loyalty cards or special promotions amongst customers; increased brand awareness.
- Demonstrated product knowledge when advising customers on sandwich choices.
- Delivered high-quality food preparation with attention to detail and presentation.
Cafe worker
Muffin Break
Middlesbrough, Redcar and Cleveland
04.2022 - 07.2022
- Managed take-away orders efficiently, catering to the needs of busy customers.
- Rotated perishable products regularly, avoiding wastage due to spoilage.
- Assisted in inventory management for optimal stock control.
- Ensured cleanliness of cafe premises by performing regular cleaning duties.
- Promoted daily specials to increase sales.
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Implemented hygiene standards strictly whilst working on food preparation tasks.
- Maintained clean and organised work area, contributing to efficient service delivery.
waitress
tomahawk steakhouse
Middlesbrough, Redcar and Cleveland
06.2021 - 04.2022
- Advanced team efficiency by assisting in training new waitstaff members.
- Enhanced guest satisfaction through attentive and prompt service.
- Utilised professional communication skills to resolve customer complaints.
- Improved customer satisfaction by providing efficient and friendly service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Accommodated special event needs, provided customised services for parties.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained clean and organised dining area for customer comfort.
Education
GCSEs - mathmatics
Acklam grange secondary school
Middlesbrough 09.2016 - 06.2019
GCSEs - science
Acklam grange secondary school
Middlesbrough 09.2016 - 06.2019
GCSEs - travel and tourism
Acklam grange secondary school
Middlesbrough 09.2016 - 06.2019
GCSEs - English
Acklam grange secondary school
Middlesbrough 09.2016 - 06.2019
Skills
- Emotional supportiveness
- Storytelling skills
- Child confidence building
- Hygiene compliance
- Cleaning procedures expertise
- Restaurant etiquette knowledge
- Receipt printing
- Digital cash register operation
- Change management
- Dependability and reliability
- Patience and composure
- Loyalty program promotions
Timeline
Play worker
NEPACS
02.2023 - 07.2025
Sandwich artist
Subway
10.2022 - 12.2022
Cafe worker
Muffin Break
04.2022 - 07.2022
waitress
tomahawk steakhouse
06.2021 - 04.2022
GCSEs - mathmatics
Acklam grange secondary school
09.2016 - 06.2019
GCSEs - science
Acklam grange secondary school
09.2016 - 06.2019
GCSEs - travel and tourism
Acklam grange secondary school
09.2016 - 06.2019
GCSEs - English
Acklam grange secondary school
09.2016 - 06.2019
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