Shannon Keddle

Provided comprehensive administrative support to solicitors in assisting clients throughout their property purchase process.

• Managed day-to-day administrative tasks including file management, document reviewing, and preparation while maintaining up-to-date records within internal systems to enhance organisation and workflow efficiency.
• Handling client and third-party correspondence professionally via phone calls and written communication methods to ensure the appropriate parties receive updated information, thus facilitating seamless progression of transactions.
• Enhancing client satisfaction by addressing enquiries promptly and professionally while maintaining a high standard of communication across all business channels.
• Demonstrating empathy and support to ensure clients feel heard, valued, and confident in the services being provided.
• Acquired key skills such as thorough attention to detail, a pragmatic problem-solving approach, and critical thinking to deliver optimal service.
• Developed the ability to think independently and take initiative where necessary.

Delivered high-quality customer service in a fast-paced hospitality environment ensuring guest satisfaction and a positive experience.

• Worked within a team to maintain smooth operations during high-demand periods reducing potential service delays.
• Executed drink and food orders accurately in a timely manner using multitasking skills.
• Addressed and resolved customer complaints using professional communication while delivering a customer-focused guest service.
• Adhered to food safety and hygiene standards, accommodated dietary requirements, and maintained a clean and well-organised work environment at all times.