Charlize Flewers

First point of contact for customers looking to obtain travel insurance. Administrating the process and payment of insurance policies, gathering information on travel details and pre-existing medical conditions to align with customers individual needs and interests.

• Establishing strong rapport with clients, building trust allowing them to feel valued and supported. Consistently demonstrating active listening, empathy and patience throughout each call. Handing each situation with the utmost discretion and care as an essential aspect of daily activity.
• Effectively communicating with each customer all options available to them, in compliance with FCA regulations, accurately responding to any queries raised, collaborating within a team and other departments for support as well as taking personal initiative when needed in order to provide solutions, informed decision and excellent customer service.
• Other procured skills involve, conflict resolution, objection handling, resilience, polite and concise telephone manner, technical proficiency and multitasking.

• Working in a fast paced team environment, at a variety of nationwide events, such as Hampton Court Flower Show, Supercar Fest, and Fairford Air show - I would oversee the operation of catering, hospitality, front of house customer service, including food safety and inventory checks, complaints resolutions and money handling.
• Additionally, monitored and enforced compliance with company policies and procedures, wrote end of shift reports to facilitate service continuity and stored cash floats to be delivered for secure banking.

• organisation, maintenance and running of the centre, which was attended by individuals of varying disabilities and ages.
• Planned and organised enrichment activities that consistently facilitated a positive learning experience, for those with additional learning needs, both physical and mental, further developing my own interpersonal skills.
• Additionally encouraging intellectual curiosity and exploration of new concepts, to inspire students engagement throughout a wide range of developmental activities. Promoting physical, mental and social development by implementing outdoor as well as indoor recreational activities and personal growth.
• Whilst being friendly and approachable, I was able to engage with visitors in line with all safeguarding regulations.