Shannon Graham
Upper Ballinderry,Lisburn
Summary
My name is Shannon and I am currently employed in a hotel by the name of Room2 Belfast and have completed my A-levels at St Genevieve's High School Belfast. I am a friendly and self-motivated individual offering strong communication and teamwork skills. I am able to handle fast-paced environments and provide excellent customer service. Excellent issue resolution and customer service skills. Through bartending within the hotel, I have exceptional time management and communication skills. I am proficient in multitasking and maintaining a positive attitude under pressure. furthermore, I'm committed to enhancing guest experiences and contributing to smooth-running operation. I'm Eager to contribute to a positive theatre experience and support the team in the theatre host role.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Cafe barista
Room2 Belfast
Belfast, Antrim and Newtownabbey
11.2023 - Current
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Managed peak café hours effectively
- Ordered, received and correctly stored fast food ingredients.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Employed product knowledge to recommend beverages based on customer preferences.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Bartender
Room2 Belfast
Belfast, Antrim and Newtownabbey
11.2023 - Current
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Collected, washed and put away glassware between guests.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
Waitress assistant
Room2 Belfast
Belfast, Antrim and Newtownabbey
11.2023 - Current
- Prepared tables for guests and reset tables between customers.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Polished glasses and cutlery to pristine standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Informed kitchen staff regarding special order requirements.
- Totalled bills for customers and accepted card payments.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Advised on food and drink choices based on customer preferences.
Education
GCSE -
St Genevieve's High school
Belfast 09.2020 - 06.2022
A-Levels - Professional Business Services
St Genevieve's High School
Belfast 09.2022 - 06.2024
A-Levels - Health and Social Care
St Genevieve's High School
Belfast 09.2022 - 06.2024
Skills
- Amazing critical thinking skills
- Verbal communication
- Empathetic service
- Great work ethic
- Ability to work under pressure
- Customer Service
- Payment Processing
- Food preparation
- Multidisciplinary teamwork
- Cocktail mixing
- Attentive customer service
- Employee management
- Outstanding customer service
- Flexible
- Risk Management
- Food serving
- Positive attitude
Affiliations
- Listening to Music
- Reading
- Going to the gym
- Going on Bike rides
- Socialising with my friends
Accomplishments
Piano:
Grade 1 (Distinction)
Grade 2 (Merit)
Certification
Level 2 in Food hygiene and safety
References
Bernie Bryson, previous employer, Titanic Quarter BBryson@belfastmet.ac.uk
Mrs E McDonald, past teacher, Stewards town road Belfast, Emcdonald1764@c2ken.net
Timeline
Cafe barista
Room2 Belfast
11.2023 - Current
Bartender
Room2 Belfast
11.2023 - Current
Waitress assistant
Room2 Belfast
11.2023 - Current
A-Levels - Professional Business Services
St Genevieve's High School
09.2022 - 06.2024
A-Levels - Health and Social Care
St Genevieve's High School
09.2022 - 06.2024
GCSE -
St Genevieve's High school
09.2020 - 06.2022
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