Shannon Clark
Gloucester,Gloucestershire
Summary
Offering strong leadership and communication skills, combined with keen understanding of customer service and team coordination. Knowledgeable about health and safety and ensuring smooth daily operations. Ready to use and develop a wide range of skills in a new career path.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Hotel & Bar Supervisor
The New Inn
Gloucester, Gloucestershire
2024.01 - Current
- Researched into the buildings historical significance, local lore and it's evolution to differentiate the brand in a competitive market.
- Monitored bar equipment maintenance to avoid disruptions during service hours.
- Managed cash flow, ensuring correct transaction procedures.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Ensured a safe environment by strictly adhering to health and safety, and legal regulations.
- Trained staff for improved service quality and professionalism.
Hotel & Bar Supervisor
The Oakwood Hotel & Tipple Bar
Twigworth, Gloucestershire
2022.05 - 2025.01
- Successfully launched a new bar with no prior industry background, mastering licencing laws, health and safety code and supply chain logistics within six months.
- Implemented operating procedures from scratch, including inventory control, staff training manuals, and POS integration.
- Self-taught technical skills in mixology and cellar management to ensure quality control and reduce overhead costs.
- Taking on a large projects while still maintaining my existing job role gave me a masterclass in time management, operational efficiency, and high level prioritisation.
Hotel Supervisor
The Oakwood Hotel
Twigworth, Gloucestershire
2020.06 - 2022.05
- Maintained compliance with health and safety regulations within the premises.
- Established effective communication channels between departments for seamless operation.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Oversaw emergency procedures and administered first aid.
- Responded to customer complaints ensuring swift resolution and customer retention.
Hotel receptionist
Various Hotels
Cheltenham & Gloucester, Gloucestershire
2018.03 - 2019.06
- Originally transitioned to front of house to provide surge support during a peak period. Then appointed a permanent role across various locations, ensuring brand consistency and smooth operations.
- Managed room availability charts to ensure zero overbooking.
- Maintained security measures, protecting guest personal information and privacy, in line with GDPR laws.
- Kept reservations systems up-to-date for clear availability management.
Bookkeeper
Roomsbooked ltd
Cheltenham, Gloucestershire
2015.06 - 2019.06
- Completed a 3 year apprenticeship, managing full-time on-site responsibilities while completing qualifications through night school programs. Then took a permanent contract within the accounts department.
- Processed accounts payable & receivable, ensuring clear reporting.
- Worked closely with accountants during end-of-year procedures, ensured accuracy of figures reported in annual reports.
- Assisted payroll administration.
- Produced and distributed monthly account reports for financial analyses.
- Managed financial disbursements, including processing of staff wages and settlement of supplier accounts.
- Developed and maintained an archival system for six years of business documentation, ensuring accuracy for audits, tax fillings, and legal compliance.
Education
Personal License -
BIIAB
2022.06 -
AAT Level 1-3 Advanced Diploma - Accounting
Gloucestershire College
Gloucester 2016.01 - 2018.01
AAT Level 1-3 Advanced Certificate - Bookkeeping
Gloucestershire College
Gloucester 2016.01 - 2018.01
Advanced Apprenticeship Framework Certificate - Accounting
Gloucestershire College
Gloucester 2015.06 - 2017.02
Skills
- Fire Marshall and First Aid certifications
- Technical equipment operation
- Equipment Maintenance
- Stock management
- Quality Control
- Salesmanship
- Regulations compliance
- Proactive risk mitigation
- Special hazards understanding
- Upselling techniques
Timeline
Hotel & Bar Supervisor
The New Inn
2024.01 - Current
Personal License -
BIIAB
2022.06 -
Hotel & Bar Supervisor
The Oakwood Hotel & Tipple Bar
2022.05 - 2025.01
Hotel Supervisor
The Oakwood Hotel
2020.06 - 2022.05
Hotel receptionist
Various Hotels
2018.03 - 2019.06
AAT Level 1-3 Advanced Diploma - Accounting
Gloucestershire College
2016.01 - 2018.01
AAT Level 1-3 Advanced Certificate - Bookkeeping
Gloucestershire College
2016.01 - 2018.01
Bookkeeper
Roomsbooked ltd
2015.06 - 2019.06
Advanced Apprenticeship Framework Certificate - Accounting
Gloucestershire College
2015.06 - 2017.02